111 E Puainako St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sears Home Service
He did not introduce himself; no name, no eye contact with the woman of the house spoke only to husband when spoken to. Basically; a crouch. Dog barked at him because of his demeanor; Not friendly!
Grace Yoshida, Hilo, HI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 16, 2024
Washer repair
Albert was an excellent technician. He was very polite and did his job very professionally!
Kenneth K, Pahoa, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 27, 2024
Washer still not working
Washer still have water in the drum, rubbish left at my residence.
Herman C, Hilo, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 04, 2024
Still Problems
washer still has problems. Now it leaks and gets error messages
Jim K, Holualoa, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on January 15, 2024
Not satisfied with Maintenance
I scheduled an appt. for Maintenance on two refrigerators and dishwasher. Worker pressed some buttons on the dishwasher and that was it. On the refrigerators, he checked the temperature and wiped around the rubber seals, that's it. In fact,all he bought into the house to work was pieces of paper towel and multi-surface cleaner. Wasn't sure, but is that the usual maintenance check? Worker spent more time on his phone than actually doing anything. I gather he was documenting the appt. I did sign off because I'm not sure what the maintenance check included. I felt like nothing was done. I was very unhappy with the service. Is this the new maintenance check? Would like to have someone else do the work.
Lanimoo, Keaau, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 21, 2023
Washer
This is the same technician who came to our home to check the washer, stove and the dryer and he also Charged me a 50.00 for a dryer clean that I Did Not Scheduled, I Scheduled a dryer Belt check, knowing I Have a Master Protection Plan. The day of the washer part's to be replaced Albert asked my husband what was wrong with the washer???? This individual has Bad Business. Still waiting for my refund!
Robin M, Hilo, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 03, 2023
Refrigerator repair
Our refrigerator is still not working. Gary came and did some work on it and told us that it was fixed and left. We are not happy with the service that was provided and are still without a refrigerator.
Albert M, Keaau, HI
Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on November 01, 2023
Refrigerator fail
New thermostate, new door seals, still NOT working after 4 hours. Freezer and refrigeration.
Thomas N, Hilo, HI
Customer service response - Hi Thomas, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 22, 2023
