9000 Northgate Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oven service
Serviceman communicated his arrival time with me. He was quick and efficient.
Mark I, Mill Valley, CA
Technician
Tom is very good. However, the service provided by Home Warranty is pathetic. Terrible customer service and very difficult to make an appointment. Their computer system not only takes too long, but cannot accomplish anything
Norma S, Novato, CA
Service Technician
Quality Technician
Craig Y, San Rafael, CA
Stove repair
John is a great service individual. Very knowledgeable and thorough.
Fred F, Sonoma, CA
Sears Repair Service
Antonio went above and beyond in helping me with my freezer issue, he even researched a couple of refrigerator items and told me the best way to purchase them. He is very kind and pleasant to deal with.
Joseph T, Novato, CA
Prompt arrival
Technician seemed very knowledgeable and readily diagnosed the problem. He had part on hand and quickly fixed the dryer.
Ann P, San Rafael, CA
Good service by tech. Unsatisfactory result from machine.
Patricio was a bit late, but that is not unusual with service calls by any provider. He 'fixed' the problem and the machine started. We loaded the waiting dishes but delayed testing because the floors were being refinished at the same time. The floors were completed yesterday, we ran the dishes and (1) the door caught when we closed it and the cycle only rinsed. The soap never released - it didn't even get wet - and the dishes didn't get cleaned. We are invoking the 90 day guarantee ASAP.
Phillip M, Novato, CA
Good service
Did what I needed with good efficiency and communication. No complaints.
Sean M, Petaluma, CA
Appliance Maintenance
Right on time, friendly, courteous and very professional. Job well done.
Erin S, Larkspur, CA
Bobby
Very personable and polite Thank you 🙏
Craig Y, San Rafael, CA