9000 Northgate Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bobby the Service man
Bobby is very professional and business like. He willingly wore the shoe covers I offered him and went straight to work.
Mark K, Mill Valley, CA
Excellent service
Tom was great. Prompt and clear. Explained everything to me very well.
Jason B, Corte Madera, CA
Professional and friendly
Very professional, diagnosed the issue and worked with warranty company. Recommended
Colin C, Bel Tiburon, CA
Refrigerator repair by Tom
Tom was very informative describing my trouble. He found the trouble and let me know my warranty service would pay for it. Loved his work. Very honest.
Kevin H, Novato, CA
Service provided by company
The technicians were fine, but the scheduling of this service was the worst I have ever experienced. The next time I have a problem with a Kenmore product, I will buy a new appliance and ensure it is not Kenmore. You rescheduled my installation appointment to an earlier slot, but the parts had not arrived. The next reschedule no-one showed up despite conflicting reports and with no notification. The last reschedule was to be close to noon and the arrival was 9am. Terrible, terrible management.
Michelle M, San Rafael, CA
Repair
Antonio was fine however his company was unable to furnish the parts to make the repair
Jeffrey L, Sonoma, CA
Home appliance service by Jose
Well dressed and very polite Changed water filter
Charu P, Petaluma, CA
August 1, 2023 Visit
Bobby was on time, personable, professional and seemed to know what he was doing. He knew to work within the constraints of American Home Shield policy and I feel he could have done more. I do not believe the problem is fixed, just band-aided for the moment.
Linda H, Novato, CA
Refrigerator icing up
Professional and thorough. Antonio listened to me and inspected the frig. He decided what needed to be done and made the adjustments needed. Working well now. Very satisfied.
Marilyn M, Novato, CA
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 19, 2024
Maytag Refrigerator Repair
Patrick Lopez did the repair and in a hurry to leave due to other jobs lined up for him to complete. He said the refrigerator was now ok and should function normally after 24 hours. What he said did not happen at all. Until now, the refrigerator was not producing the normal coolness, the ice maker is still not working and the freezer is still not freezing in its normal condition. You guys have to send the repairman back to finish the job as soon as possible, please. We threw away good amount of rotten foods and cost us a lot of money.
Enrico Lorenzo, San Rafael, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 02, 2024
