9000 Northgate Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Problem not solved
Ice maker in door not making ice. No water flowing into ice maker.
Adrianne A, Petaluma, CA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2024
Very disappointed.
Did nothing for us. We had tried for two weeks trying to get it to start. Read everything on web, instructions on dishwasher book, 4 people tried to help us with no luck. Sometimes it started but closed when we tried to start it. Guy came in, pushed same buttons we had and it started. It worked and he could not explain why. He didn't try to look at board or anything else. He was here for just a few minutes. We still have had it do the same thing again and then start on next time tried. We were disappointed to not get more concern from him after all we had experienced. We just cross our fingers every time we try to turn on.
Surinder Basho, Mill Valley, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 06, 2024
Pretty much a no show
Guy showed up, said he couldn't connect to the internet which was never stated as a requirement and promptly left.
Daniel O, San Rafael, CA
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 09, 2024
never again
3 trips parts ordered twice never arrived. finally fixed without need for parts.
Joseph F, Petaluma, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on March 25, 2024
Incomplete repair job
The washer door was not reconnected back to the springs. It was an obvious incomplete job as the door fast drop due to weight when the door opens. We need another repair person to return and complete the job.
David M, Novato, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 13, 2024
Didn't do anything
Installed the part myself, asked him to order a part for my dryer (he was here for the washer) said he couldn't, I just wanted a new lint screen as mine is falling apart to save yet another trip by a tech. Wouldn't even look at it. But it doesn't matter nobody reads these anyway
Kevin M, Mill Valley, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 07, 2023
Negative experience
Unpleasant personal experience and most importantly professionally after weeks of waiting between three visits with a dead dryer, two problem diagnosis from Bobby and two parts deliveries, he wasn't able to fix it after all.
AJ, Marin County
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 24, 2023
