1601 Arden Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Frustrated, Unhappy Customer
What is wrong with your Sears personnel? Keith never arrived! I received Txt verifying time of arrival from Sears service dept. but a No Show of a repairman. Frustrated, waited 6hrs! Concerning this; I've tried communicating with several Sears warranty/service Reps. My Calls were put on Long holds and hang-ups. Still nothing accomplished. No service repair man ever showed up at my residence on 8/26/24. No service repair as of yet, on my microwave. I Still need replacement of screws, also Deductible Waived as written by Dean -Warranty Dept.
G, Elk Grove, CA
Customer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2024
5th tech, still broken machine.
This technician looked at the machine but did not do any labor. Told us to do medium sized loads (in our XL 5.5 cu machine) and less detergent. Said it was not his job to start a load to see if it cycles all the way through. I don't recommend Sears for repairs.
Kristen, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 27, 2024
Terrible service; not fixed
This is the third time Sears has come out to try and fix my machine. He wouldn't call the warranty company to clarify terms and left without fixing my machine. I don't recommend Sears to repair your washing machine!!
Kristen G, Sacramento, CA
Customer service response - Dear Kristen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 23, 2024
Useless
Repair did not fix problem. Refrigerator still not cooling at all.
Euell A, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 29, 2024
Delayed and Poor service
This tech relayed inaccurate information when he submitted my repair. Resulting in me having to open another work order and wait 6 more days for another technician. I have a protection agreement in place and it was not honored.
Julie H, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 26, 2024
Not satisfied
He didn't really do anything and he was kinda rude.
Anna S, North Highlands, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 23, 2024
No experience. Had no idea what to do
He didn't know the first thing about how to fix let alone diagnose the problem with my washing machine. He had to call another repair person to walk him through it via FaceTime and I ended up actually doing it and then helping him fill out the forms on his phone.
Loretta F, Davis, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on May 22, 2024
Poor Service
The technician was incompetent and lazy. He refused to clean the little pipe/tube below the washer which collects all kinds of sludge and stuff since the last annual maintenance. This is part of the annual maintenance that I pay for. I immediately asked him to leave since he did not want to do his job and I promptly reported him to Sears for the reasons stated above.
Erika M, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 28, 2024
Awful Service
He refused to clean the pipe area below the washer because he said it was not his job. This was a first. In all my years with Sears this inexperienced and unprofessional technician refused to do his job. I immediately asked him to leave. I then reported this the awful incident to Sears.
Erika M, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 28, 2024
Bev cooler
In spite of being told it is a beverage cooler he was sent who does not fix them.
Narayan R, Woodland, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 10, 2024
