1601 Arden Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Maytag oven repay
I was disappointed with his report. All he said was that the oven needed a part that is not available anymore.
Judy M, Sacramento, CA
Okay
Would have given a higher rating but service was not completed, so I really wasn't satisfied with the service that rendered to me..
Albert J, Sacramento, CA
Service call
Besides the technician missing the 8 to 12 , 4 hour window, with no updates, i finally receiveda text at 3 that he is on his way. When he did look at the stove he had to call another technician to ask questions. He finally determined the burner control knob was bad and replaced it. Now my stove is fully functional.
Ron S, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2024
1st Sears Service Call Experience
I was completely satisfied with original service call and felt received good status update on the not working dryer. I chose to not repair and puchased a new dryer. 2nd problem requested was to replace cracked Washer lid. He suggested ordering the replacement lid for the Dryer, which was not available and a service person could return and install with no additional diagnostic fee. I had suggested that since I had requested the replacement in the initial repair call, I was looking to not paying an additional diagnostic fee. I expected the original fee plus their profit on the part would be accepted.
Linda S, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 23, 2023
Stove Issue
My first experience with Sears Home Warranty and it was very poor. Maybe it wasn't the technician fault but rather the insurance fault that nothing got repaired despite being repairable.
Cyrus Y, Sacramento, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 29, 2023
Customer Service Not What I expected!
We were scheduled for 8-12pm service but received an email/text change to 1-5pm. The tracking system for the technician was helpful with the approximate time. He called at 5:03pm to say he was on his way. I stated that it was after 5pm and he asked if I wanted to cancel. There was no apology in missing the scheduled timeframe. The technician also used our kitchen towels to clean up the floor without permission. Our service was performed at 5:30pm and dishwasher was repaired. Overall, the service was not to my expectations.
Erica M, Elk Grove, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on August 28, 2023
Unfixed machine
A broken rim was installed and dirt not cleaned off it. Garbage was not removed. The old weight and large nail remained on my garage floor. Also not cleaned up was the waste plastic from the previous rim. The drum was very noisy when it ran and has been shedding plastic. .more service is needed. I was told machine was functional and did a load of laundry. Plastic in laundry and did not spin right to remove enough water.
Deanne Meyer, Davis, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 14, 2023
Mohammad came here at 10.09 AM and left at 10.20AM .
Service man spent about 11 minutes sitting in front of dryer taking pictures of serial numbers. I explained what's going on " dryer is tuning loud and was making loud clicking sound. He turned on the dryer as the sound got louder he turned it off and said that's normal. He said no this receipt that the work was completed. I refused to sign and he sent me a receipt with fake signature . That is sure illegal. Forgery. I called first American and explained what happened and advised me they will get back to me in about 48 hours I also explained it wasn't Sears that came and it was come other company. The guy said if he has to come back I need to move the dryer in the center of the garage in case he got injured. I guess Sears also hires company that not bonded.I do have the time he came and the time he left on my ADT camera
Munendra D, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 14, 2024
Unprofessional
There weren't professional they were rushing. I was 10 minutes away. It was only 4:30. They couldn't even wait. I didn't get to get my refrigerator looked at or diagnostic.
Banius H, Sacramento, CA
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on October 12, 2024
Dryer/washer service
Third time having technical come out still having same problem with dryer
Unhappy, Wilton, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 03, 2024
