Rheem Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ac service
Looks like it's working a little better . Lemecio was professional and courteous
Patrick N, Houston, TX
A/c
You all have not done the job yet
Doug G, Temperance, MI
Furnace repair
Tech diagnosed bad pressure switch and installed new one but furnace does not work. Not to mention it's winter and I still do not have heat and i am still waiting do get furnace fixed.
Douglas A, Pueblo West, CO
HVAC
He did a fair job with trying to diagnose the issue.
Eun L, Tucson, AZ
We gave it a shot
Delonzo was a nice gentleman ant tried to help me but we could not get my water heater working because we needed another part that Rheem still needed to send. He was reluctant to take the gas control unit off after installing it to follow the troubleshooting directions of the Telephone Rheem technician but eventually complied and this uncovered the true cause of the water heater issue. We left the heater open and parts unfinished so that a Senior Sears Tech can come in later this week and complete the repair once we receive the new TDR part… He did apologize for not being able to complete service but asked me to sign for originally having put in the gas control kit so i did that…
Lisa N, Poway, CA
It took over 2 weeks!
Our service guy Glenn was fine. However, I think ya'll might be overbooking him. It shouldn't take two weeks to order and install a Defrost Board. Thank God my system would intermittently work by kicking it several times a day, otherwise I would've been burning up during the day for almost a month. Hire more technicians please!
Greg L, Cleveland, TN
Problem was not solved
He left without repairing our AC. So our AC is still not cooling down our house.
Keith C, Pace, FL
Hai did fine, but I dispise the overall business model
Hamayoon did a good job and helped me with what I needed. I have no issues with the services he provided. The only thing that I was expecting to occur as part of the water heater maintenance that didn't was for the hot water heater to be fully flushed and cycled. It's on me that I didn't clarify that expectation beforehand. I do have a problem with Sears Home Services' business model. The quoted costs were not inclusive of all the services that were provided such that I felt like I was being nickeled-and-dimed. Furthermore, the pushiness to buy into the home warranty that I stated repeatedly that I did not want on the phone and while the technitians were at my home was extremely frustrating. Had I realized the whole experience would be like this, I'd have gone with another company instead.
Brianne F, Alexandria, VA
Arrive within appointment time window, knowledgeable advice
Technician arrived within assigned time window and provided quick diagnosis and good explanation. However, it is hard to understand why Sears' HVAC service cannot repair/replace the "identified" zone board which is a fairly common repair work.
David W, Livermore, CA
Excellent Care !!
Patiently explained what the problem was and what he was doing to repair it.
Thomas L, Homer Glen, IL
Customer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on May 30, 2024
