Rheem Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tech
Mr. Robert is a good technician, he just needs to let the customer be informed of what's definitely wrong with the unit and let u know about how long it takes to order a part
Gregory V, Lizella, GA
HEAT PUMP
Randy was very help full and knowledgeable about our heat pump system. He took his time and investigated the situation to resolve the problem
Linda M, Jacksonville, FL
Rescheduled service after waiting all day for him to come.
He was very nice. The only reason he got a 4 star is because I waited home from 8-4:30 for him to come and at 4:30 I got a call that he was not going to make it and come the next day. I then had to cancel a drs appointment because he rescheduled. He said he tried calling in the morning but he did not leave a message and there was not any calls from him on my recent calls for the day.
Grace, Northbrook, IL
Checking the furnace
Arrival time was changed 3 times which was very inconvenient for me
Syed S, Roselle, IL
Return Visit
Better communication needed with time and/or day of follow up visits for job completion.
Jennifer R, Pembroke Pnes, FL
Review of Service
Kory did an excellent job. But the communication with the company was AWFUL. I got a text and email saying he would be arriving first at 9:34, then between 11:34 and 11:19. He didn't arrive until about 12. Kory also didn't know that was the time he was expected to arrive. And trying to contact your office was VERY frustrating, going through multiple menus, when I just wanted an update on when he was going to arrive. Having an Indian call center do these calls was also AWFUL, with my often not understanding what they were saying.
Fanchon F, Lakewood, CO
Technician
It was fine
Candice S, Foster City, CA
He was just great thank you
He did a good job
Sandra E, Winston Salem, NC
A/C / Heater Unit
My unit is still not working properly. Outside unit is not cycling .
David R, Marion, AR
Blocked closet door from previous repair
Jossy came moved the pipes that were blocking my closet door and did a great job.
Demetria G, Ft Lauderdale, FL
