Push Lawn Mower Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
push lawn mover repair and Maintenance check
The repairman was loud, and anxious to complete the job. My repair and maintenance check tool les sthan 30 minutes. He apologized in the end but Sears should send out individuals who at least appear to be customer-friendly.
Betty G, Ypsilanti, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 03, 2023
Horrible Experience!!!
Lawrence had to come to my house 4 times since May (and it is now July )to fix my riding lawn mower appropriately! He came again today and fixed it. I don't know if it is working properly or not. I have been sick and I'm too sick to try and cut the grass to see. I think he did not know what he was doing Because the lawnmower is making a noise that it didn't make before he came and tried to fix it four times. The call center is somewhere in a foreign country and a bunch of incompetent Idiots work there. The call center made me wait 2 or more weeks each time I called , so it has taken three months to get my lawn mower fixed. I had to notify the Better Business Bureau in Chicago, Illinois, where the Sears home service business is located and filed 2 complaints before I hopefully now will have a lawn mower that has been properly fixed. We will see when I use my lawn mower again I'm doubtful! I will never use Sears home services again.!!!
Kathryn R, Alpharetta, GA
Customer service response - apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 17, 2024
Service on a Craftsman T 1000
I called Sears I ordered to have alternator and a oil change with filter Replaced on a lawn mower the technician showed up did not have an alternator was having trouble ordering alternator because we didn't have the book that went with the lawn mower I didn't want to reschedule because it to inconvenience.
Nancy V, Marietta, GA
Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on November 03, 2023
Homeowner
Not a good one. Tech said everything was repaired, working fine. Told me to leave the mower running for half hour to charge the battery. I decided instead of just letting the mower just run, I would cut the grass. I do not use the pedal to keep the mower running so was not sure how to release it. I turned the mower off to figure it out and so I would not get injured. The mower will not start and I have to have another appointment. I waited a month for this appointment and my grass is getting high. Yes it was running when he left but a low battery should not keep it from starting. Very disappointing.
Linda P, Mount Airy, MD
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 29, 2023
