Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Thorough and Knowledgable Technician
Stephen did a wonderful job. Worked efficiently and effectively. He was one of the best we have seen. Kind and courteous. The information on his arrival time given by an automated text message left a lot to be desired. NOT his fault at all!
Janice P, Pottsville, PA
Refrigerator repair
Tech arrived and immediately diagnosed problem. Obtained a replacement part from truck and installed. Job complete in less that 1 hour.
Greg T, Union Hall, VA
Sears Technician
Andrey is simply amazing. He knows exactly what parts are needed even the not so obvious parts like replacement screws. Apparently when opening up the range cover some screws are already melted and needed to be forcefully removed making it unusable when returning the range cover. He already foreknew this will happen and ordered the parts. Simply amazing.
Andrew A, Winnetka , CA
Like new
Robert is the best! He made our washing machine like new again! We're very happy with it. Thank you Robert. The Nienhusers
Maryann N, Flagstaff, AZ
Refrigerator repair
Anthony was very professional, polite and helpful…I would be happy to call on him for other repairs…
Mary K, Aberdeen, MS
Technician
Tommy was professional and explained the repair for me to understand what the problem was.
Diane K, Bethlehem, PA
Air conditioner/AirHandler
Corin contacted me this afternoon to inform me that he was on his way to install my blower/squirrel cage. After having to wait 6 weeks for service, the longest time, I have ever had to wait for a service repair. The repair was done within 55 minutes. It is in my opinion that Sears hire the man power needed to service your customers. It is not fair to assign Corin to work and cover a large scale of territory here in Virginia, all by himself. I have a master protection plan and I have had my Heat Pump and Air handler since 2005 almost 20 years. I was thankful to communicate with the different Sears representatives through my phone calls, and they were helpful in getting my service issue escalated to an emergency appointment. Hoping that your man power will increase back to the way it used to be when a Sears Technican is needed for service. Therefore, I am giving Corin 5 stars. Thank you, Kind regards Angel Zagora
Angel Zagora, Ruther Glen, VA
Looked at my range
Cant repair. No new motherboard /electrrical board available. He was great.
Deborah X, Eugene, OR
Fast and efficient
My technician did a great job exchanging the rubber seal on the door of my washing machine. He was very polite, and left everything neat and clean. Highly recommend.
Eva N, Truckee, CA
Top notch Sears Tech - Fiallo was AWESOME!
He very professional, knowledgeable and courtesy and resolved our issue with the ice maker. Very pleased with his attention to details and his resolution.
Carl E, Lake Worth, FL
