JennAir Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (360 reviews)
Performance Review
March 04, 2025
Overall rating

Kevin is a knowledgeable, courteous, and well-trained technician. He carefully diagnosed the problem and proposed the appropriate solution. I was quite pleased with the service.

Shirley W, Albany, GA

Great Service
March 03, 2025
Overall rating

Rodney was extremely nice and made necessary repairs quickly. Thank you so much.

Patricia Boyd, Kannapolis, NC

Jenn-Air Refrigerator Water Filter
March 01, 2025
Overall rating

The service technicians were able to order the correct parts. Even though they were installed properly the water dispenser didn't work right off the bat, but the 2nd service technician said to give it a few days and now it works perfectly. The water flow is even better than before.

Nick R, Ashburn, VA

Technician is great, Sears customer service is not
February 28, 2025
Overall rating

Andry was very know.edgable and tried his best to fix the oven/microwave but sadly we have to get further help from the whirlpool experts. The problem is with your communication with the customer on the whole. You cancelled one of our parts and we had to wait over a week to get a service person back. You then cancelled that appointment for no reason and then cancelled the appointment for the next day for no reason. I had to get my warranty company to reach out to you and guarantee they would come today.

Shane P, Windermere, FL

Excellent and professional service
February 28, 2025
Overall rating

Mark is everything you could ask for. He's efficient, professional and patient. 5 stars on all counts!

Christine S, Piketon, OH

Oven Repair
February 28, 2025
Overall rating

Very professional, knowledgeable, & informative. Made it easy. Would request him again.

Bob R, Redondo Beach, CA

Microwave
February 27, 2025
Overall rating

Sears was responsive. Got the job done. Will use them again.

Melinda M, New Braunfels, TX

Service
February 27, 2025
Overall rating

Extremely professional and cordial. On time and thorough. Hope we see him the next time.

Dennis D, Franklin, TN

Good job
February 27, 2025
Overall rating

Technician took the time to understand my concerns and check with the supervisor to make sure I wasn't overcharged.

Betty D, Kalamazoo, MI

Micro wave
February 27, 2025
Overall rating

Good

Octavio L, Mcallen, TX

Average Rating: 4.8/5 (360 reviews)

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