Gas Furnace Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Furnace repair
Sean was very professional and thorough! He discovered the problem and fixed it in record time! He was friendly and courteous. Thank you for getting my heat back on!!!
Theresa M, Cincinnati, OH
Sears Home warranty.
My technician Clevens D. was communicative, kind, professional and knew exactly how to fix my HVAC problem. I waited all day in a very cold house the first go around when I first ordered and payed for the service. I understood later that inclement weather was the first no show. (Understandable). Poor communication was the biggest problem. I have had my warranty for serial years. Easy to book on line now but if there is an issue I am now unable to reach the provider myself for answers. Telephone numbers given go to call centers. I find those you speak to are polite and are able to make you a new appointment after a "no show" or read the same thing back to you that I can read myself on the same Sears or "Cinch" site. Several times the service said "completed". when it wasn't. Many times I have tried to take my landline telephone off of my profile (It was discontinued months ago). My only phone is my cell which I changed on the web site. This is my only contact. I have also asked the call center agents to be sure of this also as I suspected it might be the issue with several no shows in the past for furnace maintenance. Perhaps they couldn't text me or call in the morning of the confirmed appointment. Perhaps the tech thought that there was no one home.
Jennifer H, Cumming, GA
super
On a scale of 5, I give him a 10
Roy A, Oneonta, AL
Very professional
He was so nice and informative and polite. Definitely knows his job!!!
Robyn B, Hedgesville, WV
Service review
Loquan was pleasant and professional. I believe my problem is solved😀
Terrence P, Greenville, SC
Fantastic!
Technician was on time, very polite and very thorough. 5/5 stars.
Belinda T, Pike Road, AL
Edwin
very knowledgeable, follows thru very timely, courteous, explains the repair.
Stephen Cox, Los Angeles, CA
Great job
Isiah was fantastic, would definitely work with him again, he was super precessional and we've above and beyond what was expected
Michael P, Boulder Creek, CA
Sears Home Service
Extremely happy with Jonathan and Sears Home Service for taking care of HVAC problems at my house. It took some time to fix the problem mainly because waiting on the parts
Pat S, Yorba Linda, CA
A C repair
Knowledgeable, and polite, patient, prompt response knows what he doing
Earl W, Plantation, FL
