GE Profile Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great customer service
I'm pleased with the level of service provided by Elijah. Always on time and professional.
Marcela O, El Paso, TX
Jamshid H
He was polite professional and very concerned seeing how I've had this issue since purchase. It's nice to know there are good people in this world who possess humanity for others
Gerri W, Alexandria, VA
Thankful for his help!
Ronald was very helpful and had us back up and running in no time.
Tiffany, Hartford, KY
Jesus is highly experienced
We had Jesus come out to check our stove. first, he's a very nice guy and assessed the problem. He knew exactly what needed to be done.
Deena B, Los Angeles, CA
Good service
Knowledgeable and neat. Will explain what he is doing. Kept in touch
Carol H, Hvre De Grace, MD
Outstanding!!
Very professional, easy to work with, highly reliable and a nice person.
John D, Sequim, WA
On Time and Professional
Bernard showed up on time and spoke to me, not at me, about the problems and remedies for my appliances. He didn't try to "sell" me anything. Very professional and courteous.
William A, Eloy, AZ
GE Profile Refrigerator NOT Functioning (cooling / freezing)
The issues I experienced for the pass week and reported to AHS for service inspection did not reveal the same issues when Mr. Matthew checked. Mr. Matthew went above and beyond to find an explanation by contacting a senior member. He was told, 3 service request stating the same issue.
Florida H, Memphis, TN
Jake was outstanding...
However, after several appointment confirmations by both text and email for almost a week prior to my appointment and the arrival of the required parts, my appointment was cancelled without explanation at 2pm on the day of the appointment after I had been on standby since 8am. 6 wasted hours. It was rescheduled, again without any attempt with coordination for the next day. Calls to Sears Home Repair call center were unproductive and very hard to understand. I was cut off 3 times trying to talk to a supervisor after waiting a half hour on hold each time.... Again, the repairman was great after he showed up a date late. Here is my recommendation - 1) get a call center in the US, and 2) at least provide an explanation when you cancel or move an appointment that was scheduled for a week with multiple reminders from you. You completely dropped the ball on this appointment. I have also sent correspondence to American Home Shield in the hopes that they will revisit their contract with Sears.
John F, Houghton, MI
Awesome
Always professional and knowledgeable. Always solving my problems and paying attention to details.
Dwaina M, Boutte, LA
