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Cooktop Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (2,387 reviews)
Incredible customer service!!!
November 27, 2024
Overall rating

I have to tell you that Scott was incredible, calling me early enough to be sure I was home in time from work. In addition, Paul, who first diagnosed my case went out of his way to let Scott know I needed a heads up to get home from work. I was absolutely blown away by the level of service from these guys. Incredible!!!!

Ashley S, Sharon, MA

Very professional
November 26, 2024
Overall rating

Installed new part everything works fine

Scott W, Wichita, KS

Cook top and oven
November 22, 2024
Overall rating

Explained thoroughly what needed to be repaired Was very helpful with my questions and how and where to look for spare part not available at Sears. Thorough job.

Abigail D, Upland, CA

Fixed!
November 22, 2024
Overall rating

James was great. Very happy with him. Courteous. Knew his stuff. Not really happy with your firm overall. You should interview me about that.

Scott C, Ogunquit, ME

Sears service
November 21, 2024
Overall rating

Joey is the only good things about Sears so far in my almost 2 years of experience. He knows his stuff. Very knowledgeable professional and courteous. He makes Sears look good. It took almost 2 months to get it fixed but that is the Sears issue not technicians. I dread making call to Sears. They will transfer you 7 times and you each time you have to re identify yourself with full details and then they will drop the call. Very poor phone customer service. I have been waiting for my dishwasher to be fixed for the last 3 months. My appointment has been cancelled and rescheduled 6 times. Today they told me that they have no technicians available to help and as such could not give me an appointment date. Pathetic.

Shuja Y, Madison, MS

Did good
November 21, 2024
Overall rating

Got my stove working again, picked up on the problem immediately.

Cecilia G, Miami, FL

Brian is an excellent technician
November 20, 2024
Overall rating

He was very careful and paid attention to detail. Excellent service.

Howard G, Virginia Bch, VA

Great service
November 19, 2024
Overall rating

Michael was great! Very friendly and quick to get my stove fixed. Highly recommend.

Tabitha W, Brigham City, UT

Very helpful
November 19, 2024
Overall rating

Was very pleasant and helped troubleshooting and making sure my appliance worked before leaving

Kristen C, Colbert, WA

Range top repair
November 18, 2024
Overall rating

Got the job done. Arrived on time and was very professional.

Angela L, Riverview, FL

Average Rating: 4.7/5 (2387 reviews)

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