Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.1k
Average Rating
4.9/5
Sharon J
Newport News, VA, October 2024Mr.Anthony provided our washer and dryer with Quality timely Service. He also had everything that he needed including (Face Mask) which I would Highly recommend for all Technicians. Thanks Mr.Anthony!!!
Ron M
Pataskala, OH, October 2024The tech. was very friendly and courteous... however, he wasn't aware that I have a membership plan. He should have read the notes from the Spring visit before arriving. Had he done that he would have read that the tech who checked my AC on 5/22/24 wanted the AC rechecked in the fall due to a possible refrigerant leak. I had forgotten this and expected the tech who came on 10/28/24 would have read the previous notes and arrived knowing exactly what the situation was....he did not. Now I don't know if the leak is still ongoing and if I will have to pay for a tech to come back and recheck it. The AC is still working fine and probably will survive until next summer. I would feel bad to ding the tech guy from yesterday since I don't know if it's a company policy to read notes from a previous visit....if it's not a company policy it should be. I will rate the tech guy a 4... but he should have been aware of what hewas walking into.
Tammy L
Spring Hill, FL, October 2024Was on time and through. Very knowledgeable
Daniel V
Oxnard, CA, October 2024Friendly knowledgeable, fast, explained everything and was earlier than expected
Diana M
Chesapeake, VA, October 2024Very good technician very helpful. Thank you.
Lajuan H
Washington, DC, October 2024Aaron was very courteous, professional and informative. I rate his customer service skills with a 5 being the highest (5). Kudos Aaron! Keep up the good work!
Karen C
Fairfax, VA, October 2024My only concern / complaint was that there was no call to indicate that Habibullah was on his way. I work from home, so I wasn't prepared when he arrived and was on a work call. Otherwise, he was very nice and seemed to both machines cleaned.
Richard P
Coarsegold, CA, October 2024Very Plesant and I feel like he did a great job
Laverne C
Chantilly, VA, October 2024Very disappointed with Sears and the representative now being able to give a talk me from " other than" wait eight hours. There was no time frame. I simply asked for a morning or evening and he was unable to provide it. Very disappointing and strange policy.
Sue
Manalapan, NJ, October 2024Very professional, knowledgeable and courteous tech and apologized for the delayed service. Not his fault. Sears scheduling time was way off as my service was 8am-12pm and kept moving out the arrival time to 6pm.