Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.1k
Average Rating
4.8/5
Jill K
Sherman Oaks, CA, July 2024I booked a service visit from 8am-12pm. My technician didn't arrive until 2pm. He did an excellent job. I have no complaints about him. Clearly he was overbooked since he wasn't able to arrive within the 4 hour window. I blame Sears for that. My service took only 30 minutes to complete. An efficient booker would have placed me first, not after a more complex repair, if that was the reason for the delay. I had to move another appointment because he was 2 hours late. Francisco deserves 5 stars, but Sears deserves 1.
Eric I
Eugene, OR, July 2024Jim was very capable. He got right to work and fixed our appliance in less than an hour.
Karen K
Hustisford, WI, July 2024Excellent service. Answered all my questions, neat, polite...just an all around good experience
Deanna B
Scotch Plains, NJ, September 2024It's not fair to the technician nor to the customer to have him service an appliance he has not been fully trained to service. I am always present and observe every technician's visit. Ethan is a nice young man, but he clearly does not have all the training needed to service the appliances he was assigned to do.
Marie G
Hacienda Hts, CA, September 2024First, he arrived earlier than anticipated, which was great for me!! Second, he seemed very thorough in servicing my washer and dryer and was very fast about it. Very friendly too. Thank you.
Customer 55
Arlington, VA, September 2024Tech appeared very competent, but was somewhat upset about having to do a routine service call when nothing appeared broken with the washing machine. Informed us that unless something was broken we should not call for a preventative maintenance visit under the Sears warranty. This was news to us and we would ask that Sears confirm this.
Geraldine N
Centreville, MD, September 2024I could smell the cigarette smoke before he got to my door and I didn't want that in my home. He did not seem to understand the definition of " box " when I was trying to give him a history of my appliance and what it was doing now. He did not like my attitude and walked out. He should be fired.
Jack T
Tempe, AZ, September 2024Victor was an awesome technician. Very knowledgeable and helpful. Great job
Norma A
Rio Grande Cy, TX, September 2024I don't know what he did He went to do maintenance He just said everything was ok
Kathleen J
Salem, MA, August 2024Rudy was very nice and informative. My issue is with scheduling, my time kept being pushed out with barely a call. I would rather under-promise and over-deliver.