Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.2k
Average Rating
4.9/5
Mary R
Kingsville, TX, September 2024Roy was professional and courteous. Explained a lot and was prompt!
Rose S
Evansville, IN, September 2024We were kept well informed of when to expect the technician and he performed the preventative check in a timely manner.
Roscoe H
Grimesland, NC, September 2024Great thorough service. Very professional, polite, and knowledgeable of what he's doing thank you William for your service
Donna S
Philadelphia, PA, September 2024I had a scheduled appointment canceled 10 minutes after the close of the 1pm-5pm window closed. The appointment was rescheduled and canceled twice more after arranging my days around the so-called arrival windows. I get numerous emails and text messages reminding me of my appointments, announcing an ETA which changes every 40 minutes or so, or the tracking system indicating the technician is 3 stops away, only to receive a text message AFTER the close of the scheduled arrival window cancelling and rescheduling my appointment. My time is valuable but Sears apparently doesn't agree. This is AWFUL customer service. I'm fortunate my service was for preventive maintenance and not for a repair. When I called to schedule the preventive maintenance service, the representative offered a preventive maintenance contract that would cover all 5 of my appliances. Why in the world would I be interested in that after the experience I have with the coverage of one appliance. That would be my past experience times FIVE!!!
Lorrie W
Lees Summit, MO, September 2024Tom, the technician was very knowledgeable and thorough servicing the Microwave.
Aggie F
San Francisco, CA, September 2024He was communicative and helpful and provided a great Sears experience
Lorrie W
Lees Summit, MO, September 2024Tom, the technician was very knowledgeable and thorough servicing my dishwasher.
Lorrie W
Lees Summit, MO, September 2024Tom, the technician was very knowledgeable and thorough servicing the range.
Lorrie W
Lees Summit, MO, September 2024Tom, the technician was very knowledgeable and thorough servicing my refrigerator.
Lorrie W
Lees Summit, MO, September 2024Tom, the technician was very knowledgeable of the product and thorough with his inspection.