9520 Mall Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael Philbrick
Kegan was absolutely amazing. Called 30 minutes prior to arrival, explained pricing very well and got my appliance running in no time. Some difficulties with over the phone stuff prior to him arriving, but not his fault whatsoever. I highly recommend anyone taking their business to them. I appreciate Kegans service, his friendly demeanor and his explaining all that he did. 10/10.
Customer service response - Thank you for your glowing review, Michael! We're thrilled to hear Kegan provided amazing service and clear communication, and we appreciate your recommendation despite the initial phone difficulties.
Sears Home Services on January 26, 2025
J S
Professional. Informed. Equipped.
Customer service response - Thank you for your review! We're glad to hear you found our service professional, informed, and well-equipped.
Sears Home Services on December 05, 2024
Stephen Small
Josh provided excellent service, he was timely, knowledgeable, and prompt. Unfortunately the Sears support system failed him tremendously. The system could not provide the necessary part. Multiple excellent revisits for over a month and the system could not provide the necessary parts. Josh did a great job but the Sears system totally sucked.
Customer service response - Thank you for your feedback, Stephen. We're glad to hear Josh provided excellent service, but we're sorry for the issues with our support system and the delays in obtaining parts.
Sears Home Services on November 06, 2024
Gustavo Barros
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 06, 2024
Charles Hill
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 12, 2024
Lou Charlier
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 12, 2024
Kristin Stephens
Ronald was very polite and professional
Customer service response - Thank you for your feedback, Kristin. We're glad to hear you had a positive experience with Ronald's polite and professional service.
Sears Home Services on August 20, 2024
Katherine Lutman
Brent is excellent, but waiting 2 weeks for a repairman to come out and then waiting 2 to 4 weeks more for parts for a major appliance is not acceptable.
Customer service response - We're glad you found Brent excellent, but apologize for the wait times you experienced. Thank you for sharing your feedback with us.
Sears Home Services on August 13, 2024
Cindy Cook
Ron was very pleasant - efficient - on time- very knowledgeable & respectful- great asset to your company— thank you
Customer service response - Thank you for your kind words about Ron; we're thrilled to hear about your positive experience with his service and professionalism. We're proud to have him as part of our team!
Sears Home Services on July 24, 2024
Shari Fox
Customer service response - A big thank you, Shari, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 15, 2024
