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  1. Home
  2. Locations
  3. West Virginia
  4. Westover
  5. Sears Appliance Repair
  6. 9520 Mall Rd
  7. Reviews

9520 Mall Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (50 reviews)
Washer repair
December 14, 2024
Overall rating

Josh was wonderful!!! Nice and very knowledgeable. Took him no time to put the parts in and it worked like new

Sharon W, Mount Morris, PA

Stove top
December 06, 2024
Overall rating

I received a great consultation. Joshua was professional and knowledgeable. Thank you!

Khalid S, Morgantown, WV

Dryer fixed!
November 12, 2024
Overall rating

Kegan was a great technician. He was quick, efficient and explained all the options and issues with my dryer.

Katie M, Morgantown, WV

experience review
November 02, 2024
Overall rating

Tech was great, the whole other experience not so much, I stayed home on Friday since I had a WHOLE day appt 8 to 5 which is ridiculous so I missed a day off work and the tech never showed so had to have another appt, When calling about appt they had issues even bring up my service appt and they were unable to call tech WHY dont they have numbers for the techs to make things easier instead of having to send an email and not being about to resolve my problem when i call , this is poor customer service . There also needs to be more info for the techs just having the serial number and model # they still don't know what machine customer has, that should be someone that home office looks up and gives these tech more info on the job they need to do. plus customer gets techs name but there should be a number and they tech should also have access to customers number , I believe if all the issues I have had I should be refunded my fee , your systems need updated to better satisfy your customers , this has been so frustrating, I gave a 5 star for the tech He wasn't the issue

Carol S, Reedsville, WV

Mr Fix-it washer repairman
October 25, 2024
Overall rating

Without a doubt Mr Kegan is an exceptional employee with the patience, knowledge & understanding of the frustration that homeowners deal with. It has been almost 2 months, parts have been ordered twice, both times parts didn't work, in fact the second part came & was exactly the same as the first. I'm waiting to see what happens next!!!!!

Connie Bays, Point Marion, PA

Great Techinican
October 15, 2024
Overall rating

Joshua was great! He was very thorough is explaining the problem with our washing machine. He

Katie M, Morgantown, WV

Helpful
October 08, 2024
Overall rating

He was very formative and helpful

Margaret S, Morgantown, WV

Knowledgeable and Nice
September 14, 2024
Overall rating

Joshua kept us informed before he arrived, was very kind and knowledgeable. An A+ experience!

Laurie L, Morgantown, WV

Dotson Dryer
September 03, 2024
Overall rating

Service was quick and courteous. The diagnostics by Josh was a he same.

James D, Morgantown, WV

Very professional and thorough
August 31, 2024
Overall rating

Josh did a great job and explained everything he was as doing

Louis C, Morgantown, WV

Average Rating: 4.7/5 (50 reviews)

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