9520 Mall Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer fixed!
Kegan was a great technician. He was quick, efficient and explained all the options and issues with my dryer.
Katie M, Morgantown, WV
experience review
Tech was great, the whole other experience not so much, I stayed home on Friday since I had a WHOLE day appt 8 to 5 which is ridiculous so I missed a day off work and the tech never showed so had to have another appt, When calling about appt they had issues even bring up my service appt and they were unable to call tech WHY dont they have numbers for the techs to make things easier instead of having to send an email and not being about to resolve my problem when i call , this is poor customer service . There also needs to be more info for the techs just having the serial number and model # they still don't know what machine customer has, that should be someone that home office looks up and gives these tech more info on the job they need to do. plus customer gets techs name but there should be a number and they tech should also have access to customers number , I believe if all the issues I have had I should be refunded my fee , your systems need updated to better satisfy your customers , this has been so frustrating, I gave a 5 star for the tech He wasn't the issue
Carol S, Reedsville, WV
Mr Fix-it washer repairman
Without a doubt Mr Kegan is an exceptional employee with the patience, knowledge & understanding of the frustration that homeowners deal with. It has been almost 2 months, parts have been ordered twice, both times parts didn't work, in fact the second part came & was exactly the same as the first. I'm waiting to see what happens next!!!!!
Connie Bays, Point Marion, PA
Great Techinican
Joshua was great! He was very thorough is explaining the problem with our washing machine. He
Katie M, Morgantown, WV
Helpful
He was very formative and helpful
Margaret S, Morgantown, WV
Knowledgeable and Nice
Joshua kept us informed before he arrived, was very kind and knowledgeable. An A+ experience!
Laurie L, Morgantown, WV
Dotson Dryer
Service was quick and courteous. The diagnostics by Josh was a he same.
James D, Morgantown, WV
Very professional and thorough
Josh did a great job and explained everything he was as doing
Louis C, Morgantown, WV
Fixed my locking mechanism on my washer
Joshua C was great and very professional, 10/10 would recommend
Andrew F, Westover, WV
Josh gave my dryer a new life
It's a great learning experience and Josh is a good teacher. Thank you for the quick and and spot on repair work Josh.
Valerie Vavrock, Morgantown, WV
