301 Southcenter Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
👍 did a good job, satisfied with his work.
Knowledgeable technician did a good job also gave advice of taking care of the equipment.
Louis S, Seattle, WA
Kitchenaide oven repair
Great service techs. Performed meticulously! Thank you. The ovens appear to be working well. Hopefully once tested they will perform as designed.
Pete W, Normandy Park, WA
Ref repair
Jordan is courteous and willing to explain things when asked.
Renato B, Auburn, WA
Review of appt process
I called for a maintenance appointment for my oven. I have a 5 year protection plan. The appointment was made for my microwave. I corrected the person making the appointment and was told it didn't matter. Later I got a call asking if I could change the appointment day. Once again I told the person the appointment said for my microwave not my oven. I was told again it didnt matter. But as you know it does matter. Alexander was great about it. Not only was the online procedure to make these appointments cumbersome and confusing but I wasted a day today. Alexander was the only good thing about this non appointment.
Margaret K, Kent, WA
Dryer service
Very nice and completed service in timely manner. Knowledgeable in venting dryer in future.
Kathy M, Seattle, WA
Excellent mechanic
The issue is mainly that Samsung refrigerators are designed bad and they constantly leak water.
Shernaaz P, Renton, WA
Outstanding Service!!
David was swift , Peary and did a great job! Thanks so glad we have Sears home service
Lonnie D, Covington, WA
Awesome service
Very knowledgeable about what he was doing and explaining everything thoroughly. Knew what he was doing.
Gurbaksh K, Kent, WA
Brandon was very good
My experience with the company on the other hand. Is one of the worst I've ever experienced from any company. They can't get the phone number right, they postpone your appointment because of computer issues without notifying you. And after two redirected appointments they still don't put you at the top of the list since they are the ones that produced all the problems. And most of all there's no one to talk to, it's either computer input or an office that has nothing to do with the workers that do the work. My better business review of this company is a zero.
Mary A, Auburn, WA
Excellent attitude, experienced, nice to work with
Very happy with Charles's service - He understood the problem, communicated it well, answered all my questions, and hopefully solved it. He looked for ways to save me money and was a fantastic serviceman during the process.
Tony G, Renton, WA
