301 Southcenter Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oven Repair
DAVID did a great job! He diagnosed and repaired our oven in a few minutes!
Jon K, Kent, WA
Service Kenmore Washing Machine.
Technician arrived on time. Was courteous and worked carefully and repaired the machine and cleaned up as necessary.
Victor H, Kent, WA
Tech was great all other aspects were terrible
The technician Ritesh was great, knowledgeable and fixed the problem right away, I would give him 5 stars but The scheduling, rescheduling and rescheduling was the worst experience ever. Your company has ZERO customer service, I had to write a poor review in Yelp to even get a number to be able to reach a person to talk to after my appointment was rescheduled twice and looked to be about to be rescheduled a third time. You have no respect for your customers or their time. You want everything done with AI and that doesn't work. Learn that people don't like being lied to, I would rather know it will take a week to have someone out then to wait around for an entire day expecting someone to show up and then get a text at last minute saying you have a new appointment date. And then waiting around another day. Hire enough technicians to service the area you promise. I don't know why my warranty still uses your service with such poor customer service.
Felice S, Auburn, WA
Service
Perfect service and recommendations. Thank you Sorry I can't think of ten words
Marion B, Maple Valley, WA
Technivian
Excellent professional service!!! He was informative, personable and efficient. Highly recommend him.
Bonnie C, Seattle, WA
Dyer fix
He was quick and efficient!!! Also very informative! ! Great Guy
Beatrice B, Vashon, WA
Quick and efficient
He showed up later than originally scheduled but quickly solved our problem by installing a new part.
Diane C, Kent, WA
Very knowledgeable & friendly!
I have a serial dryer. Had 3 repair visits this year. Two visits were by Ritesh. He is so professional & on both visits proved he knows how to maintain dryers. I thank him so much.
Patti K, Kent, WA
Fixed the dryer
Technician did a great job very fast and he knew what he was doing to fix the problem. He was very courteous and answer all the questions i had and some tips on doing up keep on dryer. Appreciate the fast service and setting me up with service agreement. Donald & Janice Jackson
Janice J, Seattle, WA
Dishwasher wouldn't cycle
He figured out the problem quickly and fixed it. It runs fine now.
Linda S, Auburn, WA
