4700 N Division St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer repair / annual maintenance of five appliances
Rocky was pleasant and seemed competent with his diagnostic washer repair service. But he was quite cursory in his maintenance service of the other appliances during this annual contracted appointment. For example, I had hoped he wound pull the refrigerator and range out for thorough cleaning as is usually done but he said it was unnecessary. Overall, he is an efficient and effective professional
Gary M, Spokane, WA
Refrigerator not cooling enough
I was told that if I defrosted my freezer, the temperature in my refrigerator would correct. After defrosting, the temp in my frig is only at 60 degrees. Trying to get ahold of Sears to have them come back out to actually repair the problem is almost impossible. Next available appt is in 2 weeks. Very disappointed
Jane M, Spokane, WA
Horrible service
I have had coverage on my frig and the coverage was over $700 for an additional 5 yrs. This is the 4th time a tech has come to my house only to deny the claim that the freezer is NOT right. The ice dispenser has made the ice lump up and the freezer door is not level. they suggest that when I open the freezer that the moisture makes the ice solid. I question the fact the since the door is not level that that is the cause of the ice becoming solid. I am never going to buy another product from Sears and also tell my friends about my experience with your warranty. The last tech was told that if he said that he would be fired if he said I need a replacement.
Richard Poole, Spokane, WA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 16, 2024
Fake appointments
Too many texts for service not scheduled. Then I get a survey on the visit. Fishy and annoying every few weeks
Margaret E, Spokane, WA
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 05, 2024
Magic Chef Washing Machine
The very low rating was not due to the Technician at all, it was due to a very significant issue that Sears does not NOT allow a person to call and talk to anyone at Sears about changing the time of day of service! Neither do they allow it using their website although from the wording it gives the false impression that a person can. In addition although I received many service notice emails, I could not change the time of day using them. I did receive a call saying a service person was coming but there was no ETA! The service man was professional and did as much as he could---that is just test and verify the machine's faulty operation. The issue was dealing with the programming and he couldn't change it, only the manufacturer could. So there was nothing he could fix or repair. The faulty operation is a manufacturer's issue.
Wayne C, Omak, WA
Customer service response - Dear Wayne thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 25, 2024
