2200 148Th Ave Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
I did already
This is overkill! I don't need to get three messages for the same thing!
Diane S, Woodinville, WA
What the heck does review title mean?!
Your notification system by email needs a little help. I got a wild assortment of times that the same technician was supposed to be coming. Everything from 11:00 to 5: 45. Good thing he called via the old fashioned landline to let me know he was coming. So much for the newer technology!
Diane S, Woodinville, WA
Good service for a faulty design
Gabriel arrived on time and was very professional. Sadly, he was unable to resolved the problem with the ice maker in our Kenmore Elite refrigerator/freezer. Turns out the problem with the ice maker is caused by a well known wiring problem at the bottom of the freezer door. Sadly, this poorly designed wiring harness and the need to replace the entire freezer door will result in our replacing a six year old unit which still works very well.
Carl S, Leavenworth, WA
Kenmore dishwasher
Did not feel that he was very knowledgeable about our dishwasher.
Peggy C, Monroe, WA
ice machine
"John" came out and thought it was fixed, but NOT FIXED no ice in ice maker since he "fixed" it. Will be scheduling another appoinment maybe the 3rd time will be the charm?
Teresa S, Duvall, WA
Great service
Engineer is polite and explanation is clear and understandable. He is also in time and let us know the exact ETA.
Hiroshi O, Redmond, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 20, 2024
Washer Repair
Robert was very knowledgeable. I gave h examples of what the washer was doing. He checked everything out, found the problem, and had it fixed in no time at all. Very personable and professional. Good job, Bob!
Lana D, Kirkland, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 15, 2023
Dish washer repair
I was very disapointed! after waiting a weak, they find they couldn't repair the dryer and now we have to wate another weak and possibly more, before we can have a dishwasher again.
Charles P, Fall City, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 09, 2023
Dishwasher repair review
Hello, The technician Aidar was on time and kept us updated about his arrival. He was prompt with paperwork and was able to explain the issue in detail. Our dishwasher had 2 issues , door handle and drain issue. While the door handle issue was fixed , unfortunately drain issue is not fixed . While Aidar ran a cycle and verified that it's draining , I believe the solution that he put did not work for when full load wash cycle was run. So for me , I am still sitting with a broken dishwasher . Appreciate if you can send someone to have it fixed correctly.
Prasad H, Kirkland, WA
Customer service response - Dear Prasad thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 25, 2024
Ms
I hope this message finds you well. I am writing to express my disappointment regarding a recent experience I had with your service. I received a call from a no caller ID stating that someone would visit my house to check my washer. I was informed that the appointment was set, and as a result, I stayed home all day waiting for the technician. Unfortunately, no one showed up. This experience has been incredibly frustrating for me, especially as I had to miss work to accommodate the scheduled visit. I rely on your services, but this situation has made it difficult for me to trust that they will be handled properly in the future.
Ms, Bellevue, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 14, 2024
