1321 N Columbia Center Blvd Ste 455 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer dryer repair
Your service technician was very professional, notified us before arriving, and was very flexible and accommodating. Clean and cleaned up after.
Gerald D, Pasco, WA
Applience repair
Repairman was nice but i was not informed of cost.
Robert C, Kennewick, WA
repair refrigerator
Very pleased with service. Got there as scheduled. Identified problem and had the part that was needed and quickly fixed the problem
David L, Kennewick, WA
Freezer ice tray stuck
The technician was able to get the stuck ice tray out and explained why it was stuck and provided advice to hopefully avoid it in future.
Joann K, Richland, WA
Not totally satisfied!
We were happy with the work done. The oven works. But after the service man left, we realize that there was no sound at all (BEEP), for example after you enter cook time and cook power, timer and when the cooking is done from both the microwave and the oven. I called the service man twice and left a message, so far he hasn't got back to us. *We need the service department to get ahold of us to fix the problem that has occurred. Then we can say the job was completed to our satisfaction! Thank You for your help in this manner
Jerry A, Richland, WA
Technician verses Seats Services
Alberto was polite and professional over the phone (onFaceTime). I was notified by Seats the service provider would contact me and try to make a diagnostic evaluation over the phone based on my description of the problem with the ice maker. Since it was the same problem we had with the ice maker two years ago, it was simple to determine what parts needed to be ordered. Once the parts were shipped to the house, the service provider contacted me again. Since the replacement part is a simple install, he said go ahead and complete the installation. Now that is the new working "remotely." I wish they had that service for my dishwasher. It has been a month no one is available to come look at it or make an over the phone diagnose. Even though online it stated when water isn't going into the dishwasher most likely a bad inlet valve. At least that would be an attempt to service instead of doing nothing but telling me to find someone to repair. I can submit an invoice for repair services but they will only pay what they believe to be reasonable. Who pays the difference if there is one? You got it me! What good is this plan if I have to do all the work and possibly have to pay!? Don't get a service plan through Sears.
Irene M, Moses Lake, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 28, 2023
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We hope Patrick is ok as I think he might have been sick and had to leave quickly without talking to us, without having us sign anything (I got a receipt saying we signed but didn't) and didn't do a test run of the pump yo make sure it works. Can we have him come back to make sure the job was finished? Don't want any water problems again from the washer
Tracy W, Richland, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 04, 2023
Sear Service
The technician did nor provide estimate or neither get approval to perform work
Victor A, West Richland, WA
Customer service response - Dear Victor thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 10, 2024
GEwasher
The washer still not working after Matt left I tried it and it was not working I call him twice but he didn't answer
Helia V, Umatilla, OR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 21, 2023
Sears home services
I still have the same problem. He did not fix the gas leak
Efrain C, Pendleton, OR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 26, 2023
