1321 N Columbia Center Blvd Ste 455 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Horribly service
Technician did not show up for appointment, I missed a full day of work. I called customer service and they were not able to find the work order.
Gabriela M, Pasco, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 26, 2023
Terrible
The scheduled time for my service appointment was between 8am and 5pm. The tech called at 3:30pm and said he'd be at my house by 4pm. I told him I wouldn't be home until 4:15. He said he couldn't wait. I reminded him the appointment was from 8am until 5pm. He told me that's not how it works. I told him don't come back
Frank H, Richland, WA
Customer service response - Dear Frank thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 17, 2023
Technically It Works
Installed parts to fix a door malfunction on a microwave which disabled the whole microwave. Door open button will open the door but keeps looping through the door open actuation indefinitely. Lights under the microwave for the stove also don't work, they worked before the microwave shut down. It works but not quite back to factory function.
Jon C, Richland, WA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 09, 2023
