1850 Apple Blossom Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Terrible bad service
The technician NANGYALAI J. He did a terrible job.
Guadalupe V, Winchester, VA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 21, 2024
Repair dishwasher
I gave a one star he showed up!!! The dishwasher is not repaired. Still have the same issues NOT CLEANING DISHES. We need another service and with someone who knows how to fix the problem
Janice D, Winchester, VA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 23, 2024
Never show up - Sent me a bill with fake signature
I had to request PTO tree times because of his schedule and the window time from 7:00a am to 6:00. Out of the 3 times, he show up at my house just once. No phones calls, just unrealistic ETA that were changed every three hours. The only time Steve came to my house he was rude, disrespectul, didn't let me speak and was coming and going inside my house without cleaning his shoes and leaving my front and back door open everytime. I don't want to think he actitud towards me was because I am hispanic and because of my broken English.
Jose L, Charles Town, WV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 20, 2024
Home owner
Dry not repaired 3 trips doesn't spin or dry clothes. If situation not resolved I am cutting off your service.
Joseph B, Front Royal, VA
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 10, 2024
Tech
Job still not done. Tech checked and it spun as soon as loaded stopped working.Need tech back ASAP
Joseph B, Front Royal, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 06, 2024
How was lied to about his return.
He came to my house without calling me first. When he got to my house, he said he had to leave because he had other houses to do, and he would be back. I told him I was only 5 or 10 minutes away. If he had called me first like I was told, I would have been there. When he called, he was already at the house. I was told when I called the company that he had three more houses before mines and there is no way he got done three more houses before mine within a half hour. I've been waiting for him for the morning and most of the evening. I ran out for a few minutes to pick up something when they told me he had three more houses in front of mines. When he didn't return back to my house I text him and call him and left him a message and a text that said, could you please provide me with an estimate of your return time to my home? He never returned my text or call. The time now is 10:02 p.m. and I'm still waiting on my text and call. Sorry I put one star but it should be a zero.
Patrick G, Kearneysville, WV
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 10, 2024
Bad Customer Service
The technician and the caregiver got into an augment over deductible not taking, charger card, debit card or cash. This should be explained before coming out. The unit is still not repaired.
Wayne D, Kearneysville, WV
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 06, 2024
Not a good service
Terrible service hardly he stayed to our house less than a minute Aah. Bad very bad
Laila K, Linden, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 07, 2023
Terrible service
Very little time diagnosing the problem with our dryer. Extremely aggressive about warranty sale but less concerned about our repair. (I should note I had already declined warranty service via phone the day prior.). Said he had never seen our error code yet I included that information in the notes when I booked the appointment so he should have been prepared. He was rude to my daughter. I will never use Sears repair service again.
Elizabeth J, Winchester, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 15, 2023
Repeated no shows
Your website reviews are horrible because of your failure to actually show up for appointments. In addition to that the range of scheduled appointments is ridiculously broad. When the technician did come, he did a good job but it was way too much work actually getting you hear.
Brenden S, Charles Town, WV
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 05, 2023
