4588 Virginia Beach Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Still broken
This was the THIRD technician to work on the machine. They have ordered parts (creating weeks of delay) and have failed to fix the problem. The washing machine overflows. The machine will not turn off on the Rinse cycle. We have been without a washing machine for almost two months. A great repair service.
Teri M, Virginia Bch, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2023
Horrible Service
I furnished a photo of the data plate for a refrigerator not cooling properly. We had to wait over 2 weeks for an appointment and when he did come he reported that the refrigerator was unrepairable because the parts are no longer available. Almost no parts are available. I should have been told that when I made the appointment based on the serial and model #s. Never again. The old Sears is dead!
David L, Norfolk, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 31, 2023
Co
It would help if wayne would listen to client complaints
Kathleen H, Virginia Bch, VA
Customer service response - Kathleen, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 16, 2023
Service of Kenmore Refrigerater
At last, Jonathan E. fixed the problem. It was the 4th visit by a technician for the same problem This vendor could be better at keeping appointments. I give Jonathan E a 5, but dependability of the vendor a 0. I was held "hostage" in my house from 8-5 on 4 different days. Totally unacceptable. Given that this was a repair on a master service plan, I expect the vender felt no urgency to be prompt.
Betty H, Virginia Bch, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 16, 2023
Marked up walls and left stains.
Appreciate the promptness of the tech, but zero clean up and left marks on my walls and over appliances.
Sikheem D, Virginia Bch, VA
Customer service response - Dear Sikheem thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 11, 2023
repair
Douglas did not fix my microwave, Travis P. The app that is being used does not work properly. It showed Douglas was coming at 3:30 and Travis called at 10:55 and showed up around 11:10. It still showed Douglas was coming at 3:30 after Travis arrived. Travis was very professional.
Demosthenes C, Virginia Bch, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on July 26, 2023
