4812 Valley View Blvd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Roy provided his usual excellent service.
He quickly diagnosed the problem with out riding mower, and promptly fixed it. He's very effective. Thanks, Roy!
Ruth H, Forest, VA
Smaller window of time
The technician was good and professional. My only complaint is that I took a whole day off work when I could've been given a more narrow window of time. It would've been nice to know that they were coming in the afternoon or the morning. Coming 7 1/2 hours into a 9 hour window in not convenient for the customer.
Daniel V, Salem, VA
Professional
He fixed the problem, was professional. Used the time efficient.
Marisol M, Blacksburg, VA
Service Rep
Technically excellent, courteous
John T, Cave Spring, VA
David is great!! HOWEVER Sears protection plan is not great.
My dishwasher started leaking early in June. The part needed couldn't be found. I was promised a replacement dishwasher early in July. Every time I called, I was told my case was escalated, and wait 3-5 days and a decision would be made. I was told this at least six times. Finally, middle of September , Sears decided that the part could be replaced with a like part with a different part number. So I have been without a dishwasher for three months. Boo, hiss. Sears protection plan sucks!!!!
Lois B, Lynchburg, VA
Great service!
David got us up and running again quickly. He was informative and polite throughout.
Ron M, Forest, VA
Good experience.
Very knowledgeable. If I ever need another technician, I hope it's him.
Michael P, Roanoke, VA
Excellent Service
He was very, prompt, polite, communicative, and thorough in his explanations and resolved the issues in a timely manner.
Kevin Brown, Lynchburg, VA
Craige's review
He was friendly, prompt, competent. What else can you ask for?
Linda W, Ferrum, VA
Refrigerator
Very knowledgeable. Went right to the problem. I can't afford to get it fix right now
Betty M, Forest, VA
