1400 N Parham Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Such a professional appointment!
Albert was pleasant, helpful, and knowledgeable- great service! Arrived on time, communicated about appointment efficiently!
Beverly J, Glen Allen, VA
tech
Marvin came on time and did a Super Job! I would recommend him to anyone needing Lawn tool work. He really knows his craft well!
Robert J, Henrico, VA
Service Great /Price Not
I think the price was high for a defrosting. Technician was informative and friendly.
Gregory T, Richmond, VA
Sear Service
Why is the time window 8:AM-5:PM? Not too many years ago, customers were given the option of 8:AM-12:PM or 1:PM-5:PM. It is very hard to block out an entire day, but it is a lot easier to block out half a day. It would seem to me that if you truly are interested in customer SERVICE, you would do this.
Kanawha, Henrico, VA
Helpful
Jeremy was helpful, although we did not request him to complete service. He helped us see that the repair cost would exceed the value of the machine.
Lara W, Richmond, VA
Repair latch on dishwasher.
Lemon R courteous, professional and completed the job to my satisfaction. However, the telephone experience leading up to scheduling the appointment, was not satisfactory. Not being able to talk directly to a customer service rep, was very frustrating. I was on the verge of cancelling my home warranty.
Willie C, Richmond, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 02, 2023
Cheikh was good. Sears was terrible!
Our technician, Cheikh, was friendly, smart, and quickly found the problem with our ice maker. He ordered a new part which took 2 months to arrive. The part had been substituted and did not fit. He re-ordered it and, you guessed it, it has not arrived! After THREE MONTHS of waiting, I canceled the order and asked for my money back. We'll see if I get it. Sears has a phone number that has the most complex automated phone tree you can imagine. If you are fortunate enough to speak to a person, it hard to understand the heavy accent and they are patronizing without offering any solutions. And they use hard sell tactics to sell their too expensive maintenance warranty. My advice to anyone looking for appliance repair is to look elsewhere. There was a time when I purchased my appliances from Sears and they provided any repairs or services I needed. How far this once great company has fallen!
Marie R, Richmond, VA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on November 02, 2024
Ice maker in Freezer is leaking water
Darryl did not fix the problem!!! Now the freezer is leaking water!!!
Deborah H, Richmond, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 02, 2024
Third Visit, Dishwasher Still Broken
Charles is the third Sears technician to come out to fix my dishwasher (after Daniel K and Mahmood) and much like the other two, he left without fixing my dishwasher after I already paid. However he's the first one to claim I need a plumber to fix an elbow fitting which you would think is something an appliance technician should be able to handle. Much like the others, he saw a complicated repair job and came up with whatever excuse he could think of to not do the work (Mahmood claimed he didn't have the parts he needed without telling me what part was missing, Daniel K took a quick look and said he needed parts that Mahmood claims were insufficient). I expect a full refund seeing as my dishwasher was never fixed and I'm now told Sears can't fix it. I had a different company come out and fix my dishwasher with no issues a day later. Didn't need a plumber.
Alex F, Richmond, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 04, 2023
Fridge not working properly….AGAIN
Fridge was working when technician left. Two hours later nothing is working again. He told me if problem occurred again to push button at top of fridge and everything would work but nothing is working, no water, ice, no lights inside fridge.
Faith D, Henrico, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 28, 2023
