100 Newmarket Fair Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer Repair
I rate the technician 5 stars. He was personable, professional and on time. He knew what he was doing. However l am disappointed on how long l had to wait for the repairs. Tha tech came on 9/13/24, found the problem, ordered the parts and scheduled a repair visit of 9/20/24 . All five (5) parts came in by 9/16/24 but l was being told that one part is missing and that was not true. Because of that mistake l had to wait an extra three (3) weeks and that was an unnecessary inconvenience. Please advise. Herb Dublin. 10/15/24
Herbert D, Hampton, VA
Tach review
Great job. Polite, good explanation of problem. Fixed it quickly.
Val L, Williamsburg, VA
jose
Excellent service from Jose! Friendly and professional thank you knew the product
Margaret C, Williamsburg, VA
Anthony did his job.
Overall, to take 5 weeks to fix our refrigerator is unacceptable in any industry. I know this is a home warranty but if I knew that I would be without one of my most needed appliance, my refrigerator/freezer, I would have NEVER considered a plan like this. What family goes without their refrigerator for five weeks? Well here I am and I'm not a happy customer!
Wade T, Williamsburg, VA
Very fast and efficient repairs!
We were very happy and impressed by the fast and efficient service provided by Kemonti N. today. He arrived on time and went right to work on our side by side Kenmore refrigerator/freezer. He gave us a complete rundown on how to operate this refrigerator moving forward. We appreciated his knowledge as well. Consequently, we went ahead and took out the extended warranty for the next year. Dollar wise having the extended warranty on most of our household items made the most sense going forward. Thank you Sears for another fine experience in repair service.
Elizabeth S, Smithfield, VA
Came in
Mark came in evaluated the work and got right to work he finished in less than an hour Thank you
Frank D, Suffolk, VA
Service repair
Anthony was excellent! Explained everything. Very receptive to questions. Could not have been better.
Shirley P, Williamsburg, VA
FIVE
Louis is one of the best technicians you have! He is amazing!
Amy H, Williamsburg, VA
👍
Jose was wonderful. I now have a washer again. I'm so happy!
K, Yorktown, VA
Caring and Thorough
He really took the time to review our system and diagnose potential issues. Thank you
Cynthia R, Gloucester, VA
