100 Newmarket Fair Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher service
Professional pleasant knowledgeable l will recommend Luis to neighbors and friends
Gray C, Williamsburg, VA
Dryer Service
Very polite. Was quick to diagnose and solve the issue.
Michael G, Hardyville, VA
Refrigerator Repair
The repair went good after we got the right parts. Kemonte N did a great job. Very friendly and made sure things were right.
Bruce A, Suffolk, VA
Excellent Repair Service
Ted did a great job to replace 4 main refrigerator parts and recharge the sysyem. He is very professional, knowledgable, and polite and the repair was greatly appreciated.
Robert U, Newport News, VA
Freezer Repair
Very efficient and professional. I will definitely call again when help is needed.
Thomas H, Yorktown, VA
Anthony knows his refrigerators!
Dec. 2023 we bought 27 cu.ft. LG refrigerator - ice maker replaced 4 times; LG then swapped refrig. for a new refrig. - icemaker failed on this one too - replacement icemaker sent and doesn't fit and LG can't get the correct one. We're told to expect a buyout offer. Great service by Anthony - but will never own another LG appliance!
Bob W, Williamsburg, VA
First Rate
Very experienced and knowledgeable. Recommend this technician to anyone Very professional
Matt Y, Newport News, VA
Finally, a real tech
Luis was the tech who finally solved our issues with SEARS Home Services. The prior tech rescheduled three times, keeping us without a working dishwasher for months. We waited all day each time, only to get a reschedule notice at 6:00 p.m. without any call or explanation. Three times! The third was even an elevated complaint to customer support. Luis showed up for the fourth and final appointment. What a difference! He called ahead and arrived on time. Less than an hour later, the control unit was replaced and the machine was cycled through a test. I am very pleased with Luis. He is a knowledgeable and experienced professional. I only wish we could have had him assigned to handle our repair sooner. Luis gets 5 stars. SEARS gets a 1, and that is only for finally sending Luis.
Jan H, Hampton, VA
Microwave
On time, professional and very knowledgeable. They were net and honest.
Gregory G, Newport News, VA
Great guy
Derrick was just a great guy professional timely communications was great. Couldn't ask for a better tech. Thank you so much.
Deborah A, Gloucester, VA
