12000 Fair Oaks Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washing machine
Everything that he did was fine and I respected his efforts. The only reason that I didn't rate him higher was because I had difficulty understanding what he was trying to tell me. Between his fairly heavy accent and my compromised hearing, we had to repeat things frequently and work harder than normal to communicate effectively.
Stephen O, Oakton, VA
02 Aug fridge repair
Mr Sediq was friendly. However, he may not have solved the source of the problem. He told my tenant that the ice was clogging the vent and instructed to reset the fridge for 24 hours to check if the problems are fixed. The real problem is likely a faulty part that is no longer preventing frost build up inside the fridge. I would like to request Mr Sediq to replace that faulty part. Thank you, Young K
Young K, Fairfax, VA
Install dryer control panel
He didn't know why he was here, nor what the problem was. He replaced the part. Then he said he had too many more calls to make to wait to see if the part worked! He said I will call you in 25 minutes to see if it works- however no call back. This whole experience has been a nightmare, from scheduling to no shows, to not hearing back and no ability to speak with a human being!
Anne B, Fairfax, VA
Average Experience
The original appointment window was 8am to 5pm. There was no call the day of the appointment to narrow the appointment window as the company promised. Technician did call 15 min before arrival to tell me he was coming (After I reached out to the company about status around 3pm). Technician, was on his phone the whole time and the call did not appear to be related to the repair. Made me wonder if he was fully paying attention to what he was doing. Which also made me ask about warranties on his service and parts. He wasn't sure if there was a warranty on the parts and he said there was no warranty on the labor. (Other companies I've used for appliance repairs guarantee their work). Eventually he indicated that there may be a 3 month warranty on the part but no warranty paperwork was provided. He could not fully address my questions on how future service would be handled as Sears is reported to be going out of business this year. Will probably not use Sears for repairs again. Giving the technician 3 stars because he was friendly and was able to fix the oven the same day.
Felicia G, Fairfax, VA
Dishwasher Repair
Ahmed did a great job fixing the issue. He tested it a couple of times for me to demonstrate that it had been fixed. Unfortunately, the dishwasher door will now not open all of the way, so he will need to return to 1fix this.
Christopher M, Centreville, VA
Effective, courteous but insensitive
Jawid, himself, was effective and courteous but the overall service was insensitive. I was advised well before that I could expect the service person to arrive between 7AM and 6PM on the given day. I realize it would be very difficult before the day for service to more closely determine the actual time. However, once the service person's schedule is set for the given day, whether the evening before or the morning for service, someone should be able to better determine the actual time. If I was assigned to be his last service call, certainly someone should have been able to predict that he would not arrive earlier than 3 hours earlier than the last service call and notified me accordingly, so that I could have made better use of my time in the morning and early afternoon. Even if I would stay home, I would endeavored to work on a task that I knew would not have been interrupted by the call. Or even arranged to make dinner in a timely manner.
Larry C, Clifton, VA
Refrigerator
He was a day late and destroyed two days since window 7 - 6 is extreme. Also, no cleaning. I'm past cleaned under and behind. Poor preventive maintenance
Noel C, Fairfax, VA
He was nice, but,
He did not fix dishwasher. I am still having to do dishes by hand
Michael G, Vienna, VA
Washer still not working right.
Clothes still shopping at end of wash cycle. Have to run through drain spin once or twice till they're wrung out.
Patricia R, Fairfax, VA
Service was incomplete
Jawid was kind however we discovered after he left that the panel on the refrigerator was still not working.
Pablo F, Centreville, VA
Customer service response - Dear Pablo thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2023
