21000 Dulles Town Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dish Washer that never gets fixed
Mohamed did his job as well as he can but the dish washer still does not heat dry. Since there is no test mode the fact that repairs did not fix the problem is known only later. It has been 2 months. 4 tech visits, 3 cancelled appointments and many phone calls. No tesults. Sears is frustrating
Mahalingam R, Reston, VA
Hamayoon was here at 2:15 PM on Jul 20, 2024.
He stayed for about 15 minutes. Checked refregator. His analysis was that compressor was bad and he will order the part. He gave repair date as July 31 2024
Asha S, Stone Ridge, VA
Great, but too many times rescheduled
Issue is fixed, but it was frustrating that my appointment had to be rescheduled multiple times (almost waited rgeee weeks to fix issue.
Farhan B, Aldie, VA
Was able to replace the control module so my oven works now
Was able to replace the control module so my oven works now
FY, Reston, VA
Washer repair
Mohammad did a great job repairing my washer. I would recommend him again
Hazel P, Reston, VA
Washer Repair
He was very meticulous and did a great job today.
Aaron G, Sterling, VA
Replace heater element
The service provided by the Sears Technician was good. However, I am quite displeased on the amount of labor I was charged for the 20 minutes of actual work to replace the old heating element. The technician took more time to check for leaks while the DW was running than he took to swap out the part.
Samuel S, Herndon, VA
Ice not dispensing
Job is not completed. Not sure why this survey is sent.Reason for 2 star is not sure how and when the job will complete
Miten S, North Potomac, MD
Kenmore Elite, French Door, Bottom Freeze
Hanif's job performance showed me very courteous and explained what he found the problem. At first, the fridge's cooling did not work, the tech replaced the compressor and other parts. The cooling worked for only one day. I called Sears to send another tech to fix it again. He found the Freon was clogged. he replaced parts and the cooling works. Thank Hanif for the solution.
Frederick P, Great Falls, VA
Mohammad was personable.
The whole experience today was frustrating and confusing. I was given a window from 8 am to 5 pm. Then I got a message first thing his morning that the tech would be arriving at 10:21. When it was almost time for the tech, I checked the site again and now it said 12:35 pm and then it gave me at least two more arrival times as the day went on. Emotionally, I was up and down and finally angry. I also didn't like signing the release if there were possible damages to my exotic had wood flooring. It is not scratched, but it now has depression lines from where the frig was moved. I don't believe the wheels were down far enough. Anyway, it was NOT a good experience and I will not be renewing my service contract.
Frances H, Reston, VA
