1401 Greenbrier Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not happy
The issue with my refrigerator has been going on for many months on resolved. I would like for someone to call me at 757-2874 518
Michael W, Chesapeake, VA
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 29, 2024
Why am I receiving this? NO ONCE SHOWED UP FOR THE APPOINTME
IN CASE YOU WERE NOT AWARE, RONNIE C. DID NOT SHOW UP FOR THE APPOINTMENT TODAY. SO, IN THAT CASE, ONE STAR MINUS ONE STAR OR ZERO!!! IT SEEMS THAT SOMEONE HAS MY INFORMATION AND IS USING IT FRAUDULENTLY. I DID NOT CANCEL THE ORDERED PARTS FOR MY RANGE... I DID NOT RECEIVE A SERVICE CALL FOR MY RANGE TODAY 7/24/2024. SOMEONE RESCHEDULED THE APPOINTMENT FOR 8/6/2024. THIS IS SO RIDICULOUS. IF THIS IS WHAT SEARS CALLS GOOD CUSTOMER SERVICE, COUNT ME OUT. I DON'T NEED THE AGGRAVATION.
TJ HUSKEY, Camden, NC
Customer service response - Dear Huskey thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 24, 2024
Poor job
Obviously did not want to do any work
Duraid A, Portsmouth, VA
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 20, 2024
Washer doesn't work now.m
After a month a back and forth, the parts were at my home. Both washer and dryer. But only the washer was addressed. Unfortunately I wasn't home but my husband was. The washer part was installed. Went to do a load and it doesn't work. It was working prior, just electrical parts being replaced. Soooo great:/
June G, Kitty Hawk, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 26, 2024
Third reschedule by sears
Sears has numerous reschedule after client waited for technician visit between 8am - 5pm visit. Reschedule always come at the last minute. They is no concern for the clients time. Totally unsatisfied.
Wallace G, Virginia Bch, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 09, 2024
GEYE18JYLEFFS Refriderator/Freezer
Stood in front of fridge and said nothing wrong with it. I asked him if he was going to pull out back or look inside. Pulled out and said temperature fine. Nothing he do anything for us. YET FREEZER NOT COLD??? Called for a new Service Tech for GE Appliances. NewTech looked inside fridge, removed fan and looked at coils. All including compressor is being replaced.
Richard M, Norfolk, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on January 03, 2024
Furnish/fire place
Never showed up or called I waited all day. All the updates posted said I was next since 8:30 this morning
Cynthia B, Chesapeake, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 15, 2023
They Did Not Do A Good Job
I waiting all day for the technician to arrive. He did not arrive until after 4pm. The repair technician left before making sure the problem was fixed but of course he told me it was fixed. Guess what, the problem was not fixed. Now I have to set up another appointment to get it fixed and they don't have availability until 2 weeks. This company is not very knowledgeable and they're definitely not accommodating.
Nashyra W, Suffolk, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 03, 2023
Took all parts and refused to do service
A previous technician noted lots of updates that needed to be done and ordered lots of parts when the second technician came after all the parts arrived in the mail he said nothing needed to be fixed and took all the parts with them and left. It was very confusing and very frustrating and after the first technician said all the repairs would be covered in no charge the second technician said there would be charges if he did any of the repairs. We have a master protection plan which has never had any co-pays or charges ever! Very disappointed, probably will not renew my contract.
Daniel H, Chesapeake, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 25, 2023
Darlene Groves
I did NOT sign the order when the technician finished because he did NOT replace the refrigerator door that was ordered and in the box at my house. He said he didn't think I needed a new door and he took it with him. I got an email and evidently the technician marked where I was supposed to sign which I don't appreciate. He complained that the customer before me took longer than expected and he wasn't supposed to have to install a door without having a helper. I think that's the reason he didn't install the door.
Darlene G, Portsmouth, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on October 23, 2023
