1401 Greenbrier Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
3 months 5 trips out and still broken
It took 3 trips to get Dax. And parts. Then the 4th tech did not have the right tools borrowed chisels from my husband and pounded away until the parts came apart. 2 weeks later the entire machine stopped working. More parts were ordered. Finally installed. The tech went out and made a few phone calls as things were not going well. Came back in. Worked on it and turned it on without any clothes. After it drained he left. I put a load of clothes in it now started to fill with water. After a few mins it just stops working leaving dirty wet clothes in the washer. The spin signal does not work at all. There is no way to call A&E the service techs back. On hold now for 30 mins with GE Warranty company. This machine only lasted 11 months.
Wesley B, Kitty Hawk, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 22, 2023
Rating
Tech NEVER SHOWED UP OR FIXED MY REFRIGERATOR ..SO I Will Look Into Other Warranty Companies Who Can Serve Me Better..
Keith B, Edenton, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 15, 2025
Repairs not completed after two visits
Two failed visits, first delay due to broken parts delivery, second delay due to dryer still not working after nearly two weeks wait. I want a full refund for diagnosis and two unsuccessful repair attempts. Very courteous technician but our dryer is not working.
Bob T, Elizabeth City, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 23, 2024
No show
I can't give a review since the technician never showed up. I did get a payment receipt. This is not the first time A&E was a no show. I am giving a one star since I can't give a zero.
Doug D, Kitty Hawk, NC
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on December 18, 2024
DO NOT USE
This review is not a reflection on the tech but on Sears-they have been to my house twice, no showed twice-one appt was schedule for 8AM-12PM they showed up at 8:30 PM- then had another appt for 8AM-12PM, when they didn't show up I reached out they said they would be there at 7:45-8:20PM -I have taken off work and now you are telling me you are going to be 12 hours late. I told them not to come, they have no consideration for my time! My time is just as value as yours. You are not welcome here! This is ridiculous, I have spent 3 days waiting for you to no show!
Valerie H, Chesapeake, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 22, 2024
Bad experience
Not professional, rescheduled appointments many times, he left and I am not sure if dishwasher is working.
Igor P, Kill Devil Hills, NC
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 12, 2024
Still does the same thing....
Technician showed up. Installed 2 of the 4 parts waited nearly 2 months for, then left with the parts and the oven doing having the same issue (which was won't return to temp after door is opened for checking, basting, turning, etc.). Very poor job. Thanks, Greg
Greg S, Chesapeake, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 25, 2024
Worst service
It took more than a month to get my dryer fixed. They did not inform me that there will be parts that will be delivered to my house and that I would have to call them and let them know when the parts have arrived. My appointment was rescheduled three times with less than a day notice which is frustrating due to the fact that I would call off work for no reason. The day that the tech finally arrived he did not want to fix the dryer right away because he said that my payment doesn't show on their side. I literally just paid a minute ago over the phone before he got to my house. I showed him a picture of my payment by logging in to my bank account and he said he can't accept that because it says pending. I mean of course it would say pending on my recent charges just like if you had swiped your card in a store to buy an item. Overall, this has been one of the worst service I have gotten from the beginning to end.
Joy M, Suffolk, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 25, 2024
Absolutely Awful!
We put in a claim for service 8/28. The tech came out and knocked on our FENCE! Said no one was home though 4 of us were home and left. It took over a week for him to come back. He pulled up and NEVER went to our door. My husband went to his van and he said since we are using a warranty company, he can't help us and just left!!! We spoke to the company multiple times before today and no one said working with a warranty company was an issue!! Poor service!! Poor communication!
Lisa R, Vab, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 10, 2024
Not showing up, not professional
Worst experience, 2 month of waisted time and never showed up
Igor P, Kill Devil Hills, NC
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 30, 2024
