10000 Emmett F Lowry Expy Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher fails to drain
After the technician finished, my tenant ran the dishwasher and the same problem occurred, it failed to drain. I am requesting a follow-up service. Please get in touch with me at your earliest convenience.
Adan R, Angleton, TX
Customer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on October 06, 2023
Fridge repair
A real nightmare dealing with Sears on repair of refrigerator. Wrong compressor sent. Confirmed appointment was missed. Phone contact # on websites wouldn't work. It was next to impossible to actually speak with a real person. There were three reschedules. Each one required at least another week to get tech back. I have a long history of dealing with Sears sales and service. Never again. Service Techs , however were competent.
Ken M, Galveston, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 17, 2024
Not interested in helping
I don't know if this was because it was a home warranty call, but the tech only seemed interested in charging us, covering himself via forms we had to sign, and not actually trying to help or solve the problem. The home warranty company noticed this too, because they set up a second opinion for the next day.
Daniel D, Richwood, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 24, 2024
Rating but no one showed up
I had a large window for repair guy to show up 7am-6pm I've been home all day and now I get a text to rate my technician. Well I will no one showed up or even called. Seems like a bad service to me.
Elizabeth G, Richwood, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 09, 2024
Took way too long to complete the repairs
Emilio was good. The problem was the service provided. It took over 8 days to have a technician arrive to investigate the problem. The technician (not Emilio) did a cursory diagnosis determined the motor was bad, ordered the motor with a 1 week delivery (motor was available many places online with a 2 day or less delivery for the same price). Motor arrived and another 3 days to get technician back onsite, removed the motor and found other parts needed ordered again with 1 week delivery. The motor should have been removed on the first visit (had to be removed anyway) and it would have saved 10 days in completing the service. Waited another 4 days to get technician back onsite to complete the repairs. Taking 3 days off work waiting for the technician and 30 days without a washer is unacceptable for service that should have taken less than a week is not acceptable. There is no sense of urgency. I will never use Sears Home Service again and will not recommend it to anyone.
Philip K, Jamaica Beach, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 12, 2024
Very polite very professional but completely misdiagnosed th
Very annoyed because I paid over $100 for a service to diagnose the problem with my dishwasher. The tech however very nice did not diagnose the problem. And had a proceeded with the quote to change out the controller I would have paid over $600 and still had a broken dishwasher. There was no apologies from Sears.
Eva S, Galveston, TX
Customer service response - Dear Eva thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 03, 2023
Didn't fix washer
The washer does not complete the wash cycle. Personally do not feel he knows what he is doing Do not want him ever to repair again in my home.
Fred M, Galveston, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 27, 2023
Poor attitude
No empathy didn't care I had no refrigerator for 5 weeks. Did not go the extra mile and would not let me express my concerns to supervisor
Patricia M, Galveston, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 20, 2023
Didn't answer Questions
I asked him at least 2 times a question and he never acknowledged me did not explain what he did, just all done boss. If that was the whole problem, why did you not try to clean it up so it wouldn't hang up, it's a dumb device mostly mechanical. Then after leaving me no way to contact a human on day 45 you make me be available all day to just cancel at 2pm. People who work would have hah to give up 2 days, you don't care and I make sure every one I know is informed
Mark Ferguson, Angleton, TX
Customer service response - Dear Mark thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2023
0 stars
He did nothing. He unlocked the ice maker screen and said that is probably what kept the fridge from working. It was not. Still doesn't work.
David P, Lake Jackson, TX
Customer service response - Hi David, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 14, 2023
