10000 Emmett F Lowry Expy Reviews
Showing most recent reviews from verified customers of Sears Home Services
A no show!!!
This technician, David F, has never successfully fixed an appliance at my house! First our dryer and many visits and parts ordered — it took another technician visit to successfully diagnose a bad thermostat and fix it with a part from his truck! This time, after four visits and many parts, my washer is still not fixed! To say it is "functional" when some of its wash functions do not work is not what I call repaired. I do not ever want him servicing appliances at my house ever again. I suppose it was a blessing he no-showed us. That he was routed here despite my specifically requesting from the Service appointment rep that he NOT be sent here is another issue!
Robert M, Galveston, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 26, 2023
Poor service
This washer repair has been the most exasperating experience! This technician has been here 3 times (6/5, 7/8 and 8/23) and another tech once (8/11), and my washer STILL does not work correctly. And this tech told me I should live with it, since my washer can wash. It can wash on basic cycles, but I cannot add wash time to any cycle other than Normal. Page 14 of the washer manual clearly shows multiple cycles that can have time added for Soil Level! So, I bought a Cadillac of a washer, and now I have a lower-end Ford!
Kathy L. Matteson (Mrs. Robert Matteson), Galveston, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 23, 2023
REFUND OWED
When I scheduled, it said diagnostic fee would be waived if I moved forward with repair. He advised there were no error codes, and he was also able to make it drain. The diagnostic fee wasn't waived, and I need it refunded. Something was wrong as it didn't drain the previous time I used it. The dishes aren't drying in some areas of the dishwasher. So, he tried a couple of things and said nothing was wrong. This Whirlpool DW has about 4 1/2 years of use on it, a couple of times a week. I will never buy this brand again or use Sears home services.
Debbie, Texas City, TX
Customer service response - Hi Debbie, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 21, 2023
AC check, Not cooling
This is probably my 4th or 5th time I have used my of home warranty service to fix my AC unit and honestly I am not convinced that you technician from yesterday wanted to go the extra mile to service and fix the problem. He gave me a list problems that he thought was the issue but my unit was still had a condensation problem and he attributed this to the AC unit being installed improperly from the start and that my drain line was incorrect. I called AirFlo and once again they saved the day and fixed the problem and did a lot more work than wade in about the same amount of time.
Alan M, Hitchcock, TX
Customer service response - Alan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 11, 2023
Didn't show up
Had the appt for a week and half and they cancel last Minute.
X C, Galveston, TX
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 05, 2023
Terrible
Tech did not show up repairs were not made tried to call cant get in touch with no one worst experience I have ever had
Mike F, Hitchcock, TX
Customer service response - Hi Mike, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 03, 2023
