10000 Emmett F Lowry Expy Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer Clicking
Roy was very nice. Problem with washer still continues. Needs another service call
Dorothy S, Texas City, TX
Technician
Very friendly. Knowledgeable. Took care of the problem very quickly.
Linda C, Angleton, TX
Not satisfied
The technician came to my front door and when I asked him to go around to my garage, he had an attitude, which was very unprofessional. When he finished the job. He did not balanced my washer. Also he disconnected the dryer vent and he did not reconnect it. He did not push both appliances back like they were before.
Suzana C, Lake Jackson, TX
Disappointed at Sears Home Services
Technician was excellent. But service from Sears was horrible, I waited 20 days without AC. Job could have been done earlier. All it took 20 minutes to replace the capacitor.
Rosalinda R, Dickinson, TX
Not fixed completely
He replaced water valve and ice maker. Still have problem water flowing from ice maker unit into freezer compartment and out bottom of freezer door
Earl H, Santa Fe, TX
3
He was thorough and efficient. I didn't appreciate his solution to my problem
Sherri, Galveston, TX
Deceived
Not very friendly can improve on his people's skills.. Very deceptive about the repair being covered, bogus Reason
Jeannette G, Brazoria, TX
Owner
Not good at all, refused to work on split unit
Danny R, Galveston, TX
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on October 10, 2024
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The problem with my washer was not repaired. Emilio did try, but was not able to figure out what exactly to do to. I sorta understand because I have been trying for several days. Thanks to him for the work he did. Today we bought a new washer! So we should be good for another 10 years.
Michael E, La Marque, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 14, 2024
Range
The service person was very nice & polite but left the burners leaking gas. I can't get in contact with anyone in Sears. I had to call Gas company to detect the leak
America B, Texas City, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 21, 2023
