6301 Nw Loop 410 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Over two months on refrigerator repair
Beyond hobble, over 2 months to repair refrigerator, and just when I thought repairs were completed today I find the technician scratched the door on the left side that he worked on today. I will be canceling my warranty. This writing does not apply.
Ida G, Hondo, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 17, 2024
Ok
Though he is a nice man, the washer problem is not resolved. The washer still has the same original problem. The washer remains the same and is not fixed.
Pamela R, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 12, 2024
Not listening to my needs
He showed up on time but from the beginning he was not listening to what I needed. He insisted that the refrigerator fresh food cabinet was "warped" and for us to not put anything heavy on the door shelves. I want him to order the gasket for fresh food door and he insisted it was not needed He adjusted the door and told me it would take time for the door to become "unwarped". Is this even possible? We can't put anything on door shelves? He did the dollar test on gasket but it was tight in some areas but loose in most of the other areas. He raised his voice telling me that I had to work it out with my warranty company. Saying "if we replaced every refrigerator a customer was unhappy with- we would be out of business ". I told him we were not asking for replacement, only for the gaskets. I actually told him to leave and he said he was calling his supervisor. I told him I would talk to his supervisor too. Please don't send him to my house again
Raul C, Somerset, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 03, 2024
Worst Tech Yet!!!
Unconcerned about the problem at hand. Was not very informative at all. Was trying to charged to fill the A/C even though my home repair plain included it already and had a bad hearing problem.
David T, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 10, 2024
Bad service from sears
5th ticket nothing gets done Just the run around. I will not renew this contract
Anna S, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 19, 2024
Not satisfied
Scheduled time frame was from 8am to 12pm. Didnt show up till 251pm and was in and out within 4 minutes. I use to be a manager with sears and sears outlet and a lot more was suppose to be done.
Jerry R, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on May 30, 2024
Still not working
After 7 trips to repair still not working Ice maker
Richard A, San Antonio, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 09, 2024
I've maker
I am very unhappy since the new ice maker still is not maker or dropping ice cubes. The tech was in and out in less than 5 minutes snd when asked when the first ice will drop, he replied whenever, I need this ice maker fixed.
Anthony A, San Antonio, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 06, 2023
Very unsatisfied customer
Very dissatisfied. 4th tech out for the same issue. This tech didn't even know what the problem was. Said he was only there to follow instructions and put part on. Stated he couldn't read or have access to previous tech notes....... absolutely a disservice and waste of time..
Noni S, San Antonio, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 01, 2023
Not happy with service.
I'm unavailable to press on the screen thee got replaced. Also lots of screws were not put in place, they were left out. I would be calling again for a better repair.
Claudia L, Castroville, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 20, 2023
