6301 Nw Loop 410 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service visit.
Eduardo very knowledgeable and courteous. He arrived on time diagnosed the problem and provided several options to proceed further, he showed me the problem and explainded evertyhing.
William M, Kerrville, TX
Washer
Try did a good job. Fast and efficient. Too expensive for time and part. May try someone else next time because your price was way too much.
Donna Marquis, San Antonio, TX
Preventive maintenance
Tech was pleasant, efficient. He was misinformed in that he thought I needed a repair. Second attempt to get PM done. Scheduling was difficult this time. I have never has such difficulty in getting a time. Every one I picked was changed. Then time of arrival was messed up. Time had already passed by the time I got the message. Waiting all day for a scheduled appointment is not good.
Rosemary G, San Antonio, TX
Very Nice
Ernesto was very nice regarding the installation of a new compressor especially given the problems we had with the scheduling. He had the compressor in his van but could not install it because it was not on his phone. He contacted multiple people to get it resolved. I got a call about rescheduling the missed repair call when he was literally standing in my kitchen. The only problem was there were 3 loose screws from the back panel that were rattling whenever you opened or closed the doors. Once we pulled it out, got behind it and tightened them, it has been running like a charm.
Susan C, San Antonio, TX
Thorough
Worked well with home warranty to streamline the appointment. Would recommend.
Jermelah M, San Antonio, TX
Jonathan was great
Driver had 14 calls to make today. We started out as 3rd on the list with an ETA of 10:00. We were bounced back, at least 3 times and the final arrival was at about 3:15. I understand why they start outward and work back, but knowing this up front would have created less stress on the pets, keeping them penned up all day. In the end, we waited all that time to discover bugs were swarming under the dishwasher. First an exterminator and then a new dishwasher.
Doug, San Antonio, TX
Over the stove microwave venting problem
Technician looked at all possibilities for the problem of not venting out we found that it is a design deficiency from GE they have it set up where it only events out on one side the other side has no ductwork going to the outside vent the design is unacceptable
Deborah W, Bandera, TX
Sears
Vince was here on his second visit. We are hoping his good work to replace a seal on the dishwasher will make the door operate correctly. So far it has popped open once again during use, so we'll see.
John L and Marsha Lenski, San Antonio, TX
Very expensive!
We were shocked by the price of clearing some ice off our freezer door- AND we were NOT given an estimate before he started working on it. In a short time and over $400 later Timothy cleared the ice.
Mike M, Kerrville, TX
Service provided by Robert
Robert was very polite, helpful and professional. I give him 5 out of 5.
Ms Anzaldua, Kerrville, TX
