6301 Nw Loop 410 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Richard Chavez Excellent Service.
We were happy to see Mr. Richard Chavez once again. Richard quickly identified the problem with our dryer and repaired it. Richard was very professional and is also very helpful and personable. We appreciate good people like Richard Chavez.
John de la Garza, San Antonio, TX
Amazing
Juan was knowledgeable about the repairs he came to do. He fixed the ice machine with no problems. He clean the area that he worked after fixing the problem. Great job!
Adrian V, San Antonio, TX
William was great/Customer Service Dept NOT SO MUCH
Your customer service department needs ALOT of work! You canceled my appt 3 times without even knowing that my part for my washing machine was already at my home waiting for you to install. There is NO LIVE person to ever talk to. I will NEVER use A& E again & I am going to do a google & Yelp review telling of my terrible experience with A & E Sears Company.
Edwardpatri P, San Antonio, TX
Ernesto is the best
Always timely and keeps you informed when he will be arriving! Great smile to go with Great service!!
Coleen K, Uvalde, TX
Gas dryer leaking gas into house
Ernesto was very professional and thorough with the one exception--he forgot to turn the household city gas back on before he left. This was discovered when the central AC/Heat installers were asked to come by and check if a pilot needed to be turned on. They turned the gas back on outside at the meter so everything was able to work: central heater, clothes dryer and two water heaters..
Rose C, Uvalde, TX
Attitude could be better but job was done.
Tech was frustrated and it showed in his communication. Attempted to be condescending when he arrived so had to have my husband handle it. Attitude improved and job was completed. Overall satisfied
Karen R, Pearsall, TX
He was very good at his job and hopefully fixed the problem.
This is the 3rd repair for the same problem so hopefully this is it! Though I liked his work, there was no communication the night before nor the morning of. He came 2 hours later than planned.
Lizz S, Kerrville, TX
On time
Came exactly between the times he needed to come. Dryer gave a code so he basically just cleaned it.
Basilides G, Von Ormy, TX
Efficient
Quick, polite and respectful. Got the job done quick! Thank you
Tracy B, Natalia, TX
Nick's Home
Technician arrived without telephone call, advising he was on the way. Other than that Antonio was outstanding in all regards and exceeded our expectations. The repair was 100 percent satisfactory and saved us from purchasing new washer and dryer. Good on you Antonio,
Nick G, San Antonio, TX
