3000 Town East Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Did not follow up with me on what was needed
I think he was afraid of my dog , who is in a pen and chained up , he claimed the job was dangerous even though I have had several repairs over the years and never a complaint and or excuse like that
Cheryl G, Crandall, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 03, 2024
Bad service and work
He did not fix the problem on the washer he made by throwing out parts he had to install. Also he was rude he did not want to do his job he came here to do to install the parts on washer and I struggled to get him to install the simple 2 parts I had for months waiting to get installed
NZC, Mesquite, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 31, 2024
Kevin - Top Notch Technician
After 2 months and six attempts at repair of our GE built in side by side refrigerator freezer, each attempt at repair by three separate Sears technicians resulted in negative progress and additional errors requiring further repair tasks. Finally, Kevin was assigned to address the issues and he quickly managed to accomplish the necessary corrective action. We appreciate the professional approach and his excellent system knowledge.
Michael D, Heath, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 12, 2024
Disappointed with his work
Robert did not finish the job Very disappointed with his work
Robert, Dallas, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 20, 2024
Washer Repair
Tech was very professional and appeared to know his job. He replaced a part with one ordered by another tech. He spent time running tests and what he ran passed. However, when washing the next load, the CALL FOR SERVICE error appeared again and the washer stopped.
John K, Corsicana, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 28, 2024
Service Provided
Louis replaced the part. He did a short test on dryer. There was no longer a noise. The dryer now cuts off and does not complete the drying cycle. It completely shuts off in the middle of the drying cycle. Help!
Al D, Forney, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 19, 2024
Recall should have been recommended
The repair technician came out twice. He told us we had a bad dishwasher and he had one too. We shouldn't expect it to work well like it did when we got it new. He put in a heating element. He came back again and I opened up the newly washed dishes. Steam came out and I showed him some things that were greasy. He wrote up that there was nothing wrong with our dishwasher.
Susan H, Mabank, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on January 30, 2024
Terrible Repair service process
The technician was fine and corrected the issue. The problem I have is the scheduling. It's hard to believe in current times the best they can do is provide an 11 hour arrival window. The best they can do is sometime between 8am to 7pm what a joke. Could you at least give an AM OR PM? Very poor customer service from corporate Sears. One star would be a gift for them. Not the techs fault
Cindy S, Point, TX
Customer service response - Dear Cindy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 12, 2024
The job is not yet done
The service is not not done He said his going back to fix everything and all the parts in on my garage
Roberto F, Seagoville, TX
Customer service response - Dear Roberto thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 14, 2023
Refrigerator ice maker
The problem was my ice maker wasn't working. It was not fixed. It never made an ice cube.
Jeanette S, Ennis, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
