3000 Town East Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Review
Tony was professional. So 3 stars is for a total review including Sears. I just thought the charge was extreme. So this is the last time I am contacting Sears.
Sergio B, Rockwall, TX
Tech
This tech was great…he got in/out quickly and a good attitude…the first one was awful , he complained the entire time I will say that there is no " customer service" with the company.. I couldn't find a human to speak to anywhere and they charged me another deductible even though this was the return call with parts to actually fix the original problem.. they like taking your money.. without telling you..days before the appointment I don't recommend their warranty program
Kelly H, Rice, TX
Good technician
Very knowledgeable and experienced. 2nd time out to repair. Replaced heating element last time and there was a big difference. Our dishwasher was not repairable though.
Susan H, Mabank, TX
Repair of heat pump
Nothing got fixed. Still running on auxiliary heat. Nice guy. Said I probably had a Freon leak but couldn't repair or replace bad part. Service call was useless
Don A, Royse City, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 12, 2024
AC repair failed after one week
This is the third time the AC has gone out this summer. The HVAC is on its last leg and it is 105+ degrees. I need a permanent fix.
Doan B, Mesquite, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 11, 2023
😡
Very bad job my refrigerator is Same I don't fix it
Nuria C, Dallas, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 19, 2024
Refrigerator
Horrible. He is so rude. Didn't want to fix my fridge . Don't know why he came. He told me to record the noise and I did. Then he said he couldn't go by the noise! He packed up is bag and left. Not a nice person. Never send him back!
Jennifer B, Mesquite, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 17, 2024
Warranty service not performed!!!!
He was in the house 25 minutes. We have no description of what is wrong. He just said it'd be cheaper to replace than repair. Nothing to follow-up with on our warranty.
Christopher H, Dallas, TX
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on October 08, 2024
Problem not fixed
No diagnostics ran. Only gave his opinion and left. Problem was not fixed. Wasted my warranty
Jonathan E, Corsicana, TX
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2024
He did not fix it
He is no good. My ice maker is worst now then before he make it no good. Send someone who can fix my ice maker.
Rosie M, Scurry, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 23, 2024
