3000 Town East Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
STILL NOT WORKING
AC is still not working. Temperature hasn't dropped ever since he left.
Saad M, Heartland, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 31, 2023
Oven repair
Still not working!!!!!!! My oven remains on 70 degrees just like it was when Vic came!!! I not pleased!!!
Ann H, Mesquite, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
Wish I could give a 0
Fixed a superficial problem. Over looked the true issue even when pointed out.
Amy L, Rowlett, TX
Customer service response - Amy,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 15, 2023
Overpriced parts
Tried pricing parts 3 times higher then on website will not ever recommend this service
Lucio V, Lancaster, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 14, 2023
Ac repair
Ac unit is still blowing warm air 😒 not good
Keith L, Cedar Hill, TX
Customer service response - Keith, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 12, 2023
Wasted Service Fee
Brent was nice but provided absolutely no solution to our icemaker making ice slowly, not even thawing the part that was freezing over to get a good look at what was going on. I was so stunned that he didn't at least try to order a part to or anything. He stated he didn't believe the previous service provider actually changed out the icemaker as stated nor did he make the effort to do so himself. Brent said the icemaker was not the reason the icemaker is starting to freeze over but made no attempts at solving the problem. I personally feel like I wasted a service fee for someone who had no clue on how to fix it. I am very displeased.
Erisha S., Midlothian, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 10, 2023
Signature Fraud
Had me sign a form to order a part - but when I received the confirmation of the form via email it said something completely different. The form that "I signed" that was emailed to me said - I abused the item and that I agreed it was not covered. Supervisor was in on it. I was a little suspicious when he went outside to talk to Supervisor after he couldn't find the part in the system. So the plan was to have me fraudulently sign off that it wasnt covered rather than them do their job and replace the part. (That is covered and has been replaced by sears previously!!!) Dont trust. dont sign on computer. he got my signature and then changed the form. Now I have been calling non stop for resolution and only get the run around.
Afraid of retaliation, Somewhere, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 09, 2023
Clueless
He come out 2 times AC is still not working. He just left without letting anybody know or checking if it's working or not. Ever time Sears comes out my house it's a BAD experience.
Saad M, Heartland, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 08, 2023
Refrigerator repair
Not willing to listen,loud and rude. Not willing to deal with him to fix nothing.
Muneer Z, Rockwall, TX
Customer service response - Muneer, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 05, 2023
Repair
All week I been trying to reschedule and appointment because the dryer was not fixed and I haven't I am disappointed thanks for your service I'm canceling everything.
Carlos M, Garland, TX
Customer service response - Carlos, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
