2501 Irving Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Condescending and not sure if there was a problem or not.
My washer leaked when we ran it over the weekend, so I closed the water and scheduled a service call. The technician came over and told us that he did not understand how it could leak when the water is turned off. We explained that our leak detector noticed the water and we had to clean a puddle of water in our laundry room and turn off the water. He looked at our leak detector and said he did not believe that it is a leak detector. He ran the machine and it did not leak. He said nothing was wrong and left. I don't blame him for not finding an issue, but he was condescending and in a rush to leave. Overall, I am not sure if the issue was solved, and was left confused. This might be my worst experience dealing with a technician.
Victor L, Dallas, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 19, 2024
Ice maker
Fridge still not working and left trash everywhere and didn't check to see if ice maker even start working
Jose A, Dallas, TX
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 04, 2024
ice maker not making ice
I can not rate the service for William C , as he never showed up today. My appointment was from 8 to 12. after William C didnt show up, I called Sears and they told me they would text him to ask him for estimated time for arrival at my house. William C never called or texted me, so I called Sears again and they suggested I make another appointment. I wasted a day waiting on the tech and on the phone and I was not happy. They have been here twice and didnt fix the ice maker, yet.
Sally G, Dallas, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on June 06, 2024
Really bad attitude
This service call was botched on every level and made worse by the service tech having a snarky attitude. No one advised what time the tech was going to arrive other than the 8-hour window from 9:00 to 5:00. In this day and time a heads up call when a vendor is on the way is what I experience has a normal courtesy and standard practice especially when the original window is as wide as 8 hours. I get a call at 9:00 on the dot that he's at the door. I asked if he rang the doorbell and knocked and he said he was doing that then and curtly got off the phone - such that I assumed someone came to the door while he was there. 25 minutes later I get a call from Sears service center telling me that he's going to be there at 9:25 :-0 Then the tenant sends me a message asking if there's an update on the arrival time of the technician. I'm very confused because the technician told me he was at the door and the tenant is telling me they are home and have been home (and took off work to be home for this) and nobody has been at the door. When I suggested my confusion, he started quite the attitude and continued it until I stopped texting because I didn't want to engage any further. I hope his technical skills are better than his people skills, as he was very rude and there was no reason for the attitude he took on because I was in the middle of a very awkward situation getting conflicting information.
Bruce, Irving, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 21, 2024
Tech angrily walked out of house - no repair completed
James A arrived and I showed him where the washer/dryer were located. He handed me his phone and said, "You need to sign that." I asked him what it was, and he said, "Read it." I read a disclaimer waiving his company from liability for damages incurred while moving equipment. I asked him if he needed to move the dryer, and he said, "I don't know." I asked him to begin his work, and if he determined the unit needed to be moved, I would then sign the disclaimer. He took his phone from my hand, picked up his tools, and quickly exited my house. By the time I got to the window to see if he was coming back, his truck was pulling away. During his time in my home, he was abrupt and uncommunicative. I have had a warranty on my washer and dryer since I purchased them, and have had a few repairs done. I all cases, the technicians were professional and courteous and all of them completed the scheduled repairs.
Brenda B, Irving, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 25, 2024
Fixing Oven!
Victor rushed the whole process and because the serial number was not present on the oven said that he was not authorized to repair it. If that is a real policy for your company it definitely needs to be changed. I don't think he really wanted to work on my oven anyway.
Victoria T, Dallas, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 11, 2024
Did not complete the job.
He did not complete the job. He did not connect everything back how they were before fixing it.
VC, Irving, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on December 19, 2023
Frustrated
The cost of the repair was over $900 for an older oven. When I asked the repairman about the cost of a new oven he said he couldn't help me. He referred me to look at ovens online. I asked if the cost of the diagnostic visit would be taken off the cost of a new oven if I selected one and he said I'd have to talk to that department. Clearly while everything is under Sears umbrella you have two completely different divisions that don't align with one another. I couldn't obtain the information needed at the time of service to even ball park the cost of a new unit which would inform the decision to payout the large expense or just move to buy a new unit. I won't be using this service again unfortunately. Its the system, not the technician. He was cordial. Your system makes no sense being so disjointed and leaving customers not supported.
Karin P, Dallas, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 03, 2023
CERO STAR
I have a month without a refrigerator, they canceled my appointment with the technician 3 times, finally he comes and changes the parts, he does not make sure that it is working and leaves. One more day without a refrigerator. The service is lousy.
Jose C, Dallas, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on August 15, 2023
