2501 Irving Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
AC service
Very thorough. On time. Courteous. Analyze problem very carefully. Knows what he is doing.
Rajesh A, Irving, TX
5
He has been great through this almost 2 month ordeal.. Thankful
Norwin N, Irving, TX
Professional
Eric was professional and knowledgeable about his work. Work was done satisfactorily.
Donetta B, Dallas, TX
Outstanding!
Both personable and knowledgeable! Please thank him for me! Job well done.
Gretchen G, Dallas, TX
Technician
Mr Huy is a very professional Friendly and helpful tecnician. And willing to listen to any suggestions I made
Arnaldo Lopez, Irving, TX
Range
Very very good
Eliazar L, Dallas, TX
Payment problems
The service from the technician was very good, the only problem we had was payment processing. My 85 year old father was there and he had cash, a check, or a credit card . Would not accept cash or a check, which is understandable but could not use the credit card because his phone is old and doesn't have a qr reader. This company should be able to process cards over the phone or something!!!!!! And should state this up front.
Brian P, Irving, TX
On time and to the point!
Great working with Byron. Very informative and gave tips on good maintenance going forward.
Anup S, Irving, TX
Samsung service
He was OK he replaced ice maker and electronics . This makes the 7th time this refrigerator has been worked on
James B, Grand Prairie, TX
Sears does not have adequate support
My review is on the entire customer support experience. Not specifically the tech who is only hired to do repair. Shane S worked on the unit sent reports, made multiple calls to senior tech advisors who sent other reports. He was in the house from 2:30- 5:45pm. I was told they could not just order a replacement, they had to exhaust all measures of repair and then at that time order parts. Stated that there are many things wrong and multiple parts had to be ordered. He did tell me that after it goes to that department it could take anywhere from 5-12 days. IF none of those are available then it will have to be sent to another department to work on a replacement; I wanted them to know that my AC started having problems on 07/09/2023. He let me know there is not any record that Best Deal AC came to my home on 07/27/2023. NOW I would like to state that the third-party contractor as well as the Sears technician did their jobs and both stayed to attempt to take care of the issue. Due to cost I guess you have to go through a check and balance routine to prove that the AC is not working and that is why they had to send the Sears contractor and not take the word or recommendations of the third-party contractor. However, they both came up with the same results. So, this is where we are at this point. As of Wednesday 08/09/2023, it will be exactly a month that I have been without a working AC. They could not give me any type of estimate of WHEN a replacement would occur. I am over 60 years old with health challenges and it is the hottest month of the year. I live in Dallas TX and we are under an excessive heat warning. There is a very good possibility I will not have working AC in my house for over a month or so. We have experienced over 10 consecutive days of dangerously hot three-digit heat in TX (heat advisory) and this is definitely a health hazard.
Johnnie F, Dallas, TX
