2501 Irving Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator Ice maker broken
After 5 different service people coming in to fix a minor ice maker problem that started in May we ended up with 5 different parts being replaced. We had no ice, then the lights in fridge went out. Luckily when Huy came in yesterday he found the problem and fixed in in less than one hour. He explained what the problem was and took care of it. Huy should be training some of those other service people that just kept ordering random parts just guessing at what the problem was. Thank you Huy!
Gracie W, Euless, TX
Exceptional service
I am extremely satisfied with the service provided by Tim. He went above and beyond to diagnose the issues with my refrigerator, patiently explaining the problems and offering repair estimates. Tim's dedication to his work was evident as he took sufficient time to conduct comprehensive testing. His expertise and customer-friendly approach make him a standout technician. I highly recommend Tim to anyone in need of appliance repair.
Sayeed R, Irving, TX
Ms
Personable, professional and will call him for any other appliance repairs needed
Marilyn K, Irving, TX
Quick complex diagnosis
James was able to diagnose a complex front load washer issue on a 17 year old machine in about 20 minutes.
Mark S, Irving, TX
courteous and professional
My request for service was immediate and completed the same day.
Henry K, Dallas, TX
Riding mower repair
Gary does a great job. He's very knowledgeable and professional. However, you have serious issues with your parts department and customer service.
Melinda M, Irving, TX
Steve repaired my washing machine
Steve was very efficient and respectful. He got everything working in due time...
Glen U, Irving, TX
Beverly C
Courteous respectful and seemed knowledgeable. System up and working well.
Beverly C, Dallas, TX
Oven
Harold did the maintenance check on my appliances and discovered the my burners were not functioning properly. He ordered the parts and replaced them today. I wasn't going to renew my appliance service contract but I am now thanks to Harold. He is a great asset for z Sears.
Mary B, Dallas, TX
great job
Huy, called with estimated time of arrival. He was prompt and professional. after Diagnosing the issues with my unit he explained my options. unfortunately my unit is old. I choose to replace it rather than repair it.
Paul B, Dallas, TX
