1101 Melbourne Rd Ste 7000 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Awesome!
Mario is an awesome technician! Great customer service, nice and very knowledgeable.
Gladys A, Hurst, TX
Refrigerator icing
Marc arrived within the ETA window and went right to work. Was efficient, fast and resolved the issue with the correct diagnosis. Very personable and knows his business
Regina E, Hurst, TX
Appliances repair
Amazing service on time he know what he did professional tech
Nicole K, Euless, TX
Electrolux ice maker
Alberto was coaching/mentoring another gentleman who actually did all the manual labor but Alberto was coaching him. - only constructive comment i would offer is when they first started, I was asked when I had cleaned the refrigerator coils last (I have never vacuumed the coils) - instead of right off the bat asking me that, look at the broken part AND then ask/suggest to clean the coils - the way it started, I thought he was inferring that not vacuuming the coils is why the ice maker was not working (perception is reality)
Paul C, Keller, TX
Hope it is fixed
He fixed it the first time and it broke again in 24 hours. Believes it is fixed this time.
Susan C, N Richlnd Hls, TX
1st and 2nd call- LG washer
The first tech came out and replaced our pump- he left without replacing the ring on the washer Marcus returned today to save the day! Thank you
Jay C, Fort Worth, TX
Not Fixed
I don't know how to rate Marc's service, since the Ice maker is still not making any ice. I'm sure he repaired what he thought was the problem, but apparently that wasn't it. Both Marc and the previous technician (Micah) mentioned that it could be a certain water valve, but neither one attempted to replace it. I'd like to get this issue fixed as soon as possible. Please arrange to have someone take another shot at fixing it. Thank you!
Doug W, N Richlnd Hls, TX
Good but could be better
He tried to diagnose but couldn't figure out why my system wasn't cooling like it should.
Farooque S, Euless, TX
Misconnected water lines.
Technician did not correctly attach water supply lines. He attached hot to cold and cold to hot.
Gary W, Colleyville, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 08, 2024
Not quite satisfactory.
D. Cleaned it thoroughly but our refrigerator still makes loud noise . Needs further work!
Bernadette S, Trophy Club, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 28, 2024
