9570 Southwest Freeway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service call
Nikhil was helpful & easy to deal with. My issue seems to be with the manufacturer, Kenmore.
Linda M, Rosenberg, TX
Excellent Technician
Technician was a great communicator and very informative as to what he was doing. Quick to diagnose the issue with our gas dryer.
Nkechi W, Sugar Land, TX
Good
Olanrewaju is a good technician who is knowledgeable, personable, and provided an excellent service.
Stanley R, Houston, TX
Mark is excellent. Cinch is lousy
Mark came out twice. His work was excellent as was his personal communication. This entire repair took almost 10 weeks. The first techs out were poor. The parts and schedule communication was terrible. We spent hours on the phone trying to get all scheduled and completed. Parts orders were incorrect. Cinch Services was incredibly horrendous.
Gary P, West Columbia, TX
Gas stovetop repair
Robert ensured my stove was working. He could have stuck around a little longer to clean the elements more - I had to do that after he left. Difference between 4 and 5 stars
Jack N, Bellaire, TX
Impatient
Edwin knows what he is doing. He is very knowledgeable about what he does. My only concern is that he needs to be patient and listen to customers when they are making a complaint or telling him what is wrong with their units. But overall he is a good worker.
Paul U, Fresno, TX
Repair
Hopefully this fan & sensor solves the issue with this Kenmore which has given me problems since I bought it!
Cynthia E, Rosharon, TX
Hello
Was great service
Antone L, Missouri City, TX
Tech and serve.
The tech he was great. But the one thing that is a BIG turn off is the fact your company does not offer AM or PM times slots. A person has to wait the entire day for a technician to come out. Losing an entire work day. For example my technician came in the PM. I could have worked the morning shift. Very disappointing. Please consider having time range slots. And not the long range slots that you are now offering. (Thats work hours) thats so unfair to us customer. Thanks in advance for your consideration this causes you to not get 5 stars from me and I'm sure others feel the same.
Rosemary W, Missouri City, TX
Tech Review for Jesusa
She was wonderful & personable but most of all very professional. I would have given her a 5 but the problem still exists. I filed another claim with my warranty company.
Vickie B, Rosharon, TX
