2201 Interstate 35E S Reviews
Showing most recent reviews from verified customers of Sears Home Services
Poor service
After being here for 3 hours to install a new compressor our fridge still does not work. It is still not cooling at all.
Debra R, Justin, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 12, 2024
Dish washer repair
The issue has been going on for 3 months now , come out replace parts it has the same issue a day or week later. Today the tech wiggled a wire and the power came back on and he said it was fixed . I asked him to unplug the connector in question to see if the power goes off and he did and the dish washer did not lose power. The connector was not the issue. The dish washer has a short and sears just keeps charging the home warranty company and says its repaired. No signature or checkout before tech left just left. Unable to reach Sears by phone because the phone tree just hangs up no option for an operator . We will never choose Sears for repair. Terrible service and impossible to reach.
Shawn H, Decatur, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 26, 2024
I Can Google That
Tech couldn't get the diagnostics to run. Said my computer wasn't working, meaning the washing machine. Ran a cycle based off what code I told him I got once, not the main code that I got multiple times. That cycle ran with no issues. He kept insisting it was a $600+ part, and when I asked how he was sure, his answer was that code you said and my experience. He also kept trying to sell a warranty. I'm no washer tech, but I can google what the codes mean. If you can't duplicate the issue, how can you be sure it's this part you're trying to sell? And, if you ran a cycle with no load, and the issue you are telling me is the problem didn't happen, how can you be sure it's this part you're trying to sell? I paid $107+ to have a unknowledgeable guy that talked to himself the whole time come in and not do a thing to solve my problem. Sears, I think you owe me the cost of the service call, plus my hours away from work.
Dissatisfied, Somewhere
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 22, 2023
Awful.
Although the technician was friendly, he did not fix our issue. He came to my home to fix my ice maker. He replaced a part, said it was working and then left (after I paid of course) the ice maker, 24 hours later now, has yet to produce a SINGLE piece of ice.
Taylor L, Denton, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 21, 2023
Something is very wrong
Yall need to call me. Either the Tech does not know how the Home Warranty works or heck I just need someone to call me.
Corey G, Aurora, TX
Customer service response - Dear Corey thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on September 20, 2023
In Home appliance check up
I called to have my refrigerators have a maintance check. Wed. 23, Someone came to my home and fixed and repaired my "Kenmore" refridgerator. Then I asked some one to check my refridgerator in my camper at the Ponder, Tx address. He came out and said it wasn't a "Kenmore" so he left. IT WAS A MAGIC CHEF, NOT A KENMORE. Wasted trip for him and I didn't get my ice box serviced.
Randy B, Denton, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 24, 2023
Waste of time
He didn't do anything other than tell me he doesn't work on my brand. Which I called to verify and now I have to wait another week for someone else.
Mike E, Krum, TX
Customer service response - Hi Mike, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on August 21, 2023
My fridge still doesn't work.
My fridge still doesn't work. 2 months, 7 visits, 3 different parts.
Christina S, Denton, TX
Customer service response - Hi, Christina, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 02, 2023
